Solutions Engineer

Squirro • New York, NY

3d

About The Position

We are looking for a Senior Solutions Engineer specialising in Search and GenAI to join our global Delivery team, supporting enterprise customers in deploying, customizing, and operating Squirro’s AI-powered search and insights platform. As a Solutions Engineer, you will work closely with customers, partners, and internal teams to implement and support AI-driven search and insights solutions across enterprise environments. In this role, you will combine technical expertise, customer interaction, and solution engineering to deliver scalable AI and search solutions that create measurable business value.

Requirements

• Strong Python experience
• Experience working in technical consulting, software engineering, or DevOps roles
• Experience in customer-facing technical environments
• Experience deploying and supporting Linux-based systems
• Experience with Elasticsearch in production environments, including relevancy tuning and search optimization
• Familiarity with LLMs, Agentic Workflows, and AI integration patterns
• Experience with REST APIs, backend development, and third-party integrations
• Experience with databases such as Postgres, MySQL/MariaDB, or Redis
• Familiarity with microservices architectures and hybrid infrastructure deployments
• Strong communication skills and ability to explain technical concepts to technical and non-technical audiences

Nice To Haves

• NLP and Machine Learning experience
• Experience with Flask, FastAPI, React, or NGINX
• Experience with infrastructure automation tools such as Ansible
• Experience with project delivery in Agile or Waterfall environments

Responsibilities

• Work with customers and partners throughout solution qualification, implementation, deployment, and support phases, ensuring successful delivery and adoption of Squirro solutions.
• Collaborate with business and engineering stakeholders to translate customer requirements into scalable technical solutions that meet business expectations.
• Extend the Squirro platform with custom backend components using Python and Bash, develop integrations, and support REST API implementations.
• Implement and optimize enterprise search solutions using Elasticsearch, AI/LLM integrations, Agentic Workflows, and modern AI tooling to improve relevance, automation, and insights generation.
• Deploy and manage solutions within Linux and hybrid infrastructure environments, using tools such as Ansible and microservices-based architectures.
• Maintain technical documentation, contribute to knowledge sharing, and collaborate with engineering teams on product improvements and customer-driven feature requirements.

Benefits

• Drive growth in a dynamic, high-potential tech environment
• Enjoy autonomy with our “freedom and responsibility” work approach
• Collaborate with exceptional talent solving extraordinary challenges
• Drive customer success and retention while working in a flexible, growth-focused environment
• Make a strategic impact while having fun with awesome colleagues

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed