Solutions Engineer, Parchment

Instructure, Inc. • ,

1d • Hybrid

About The Position

At Instructure, we believe in the power of people to grow and succeed throughout their lives. Our goal is to amplify that power by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their education and careers. We do this by giving smart, creative, passionate people opportunities to create awesome. And that's where you come in: At Instructure, we are committed to developing user-friendly software that transforms teaching and learning. Our mission is to build effective, usable tools for a connected and open edtech ecosystem, enabling learners and educators to make discoveries and achieve great things. Join us and help create awesome solutions for the education world!

Requirements

• Bachelor’s degree required and a background in academic technology and/or solutions engineering.
• Experience with K-12 or Postsecondary education; strong understanding of the edtech market and SaaS business models.
• Deep knowledge of systems integration (LTI, APIs), XML/JSON, and relational databases.
• Familiarity with Student Information Systems (e.g., Oracle PeopleSoft, Ellucian, Workday, PowerSchool).
• Experience with Salesforce, Responsive, Microsoft Office Suite, and Google Workspace.
• Strong presentation skills and the ability to communicate system capabilities empathetically and clearly.
• Highly organized, analytical, and self-motivated, with the ability to manage a high workload and respond to feedback.
• Flexible location, must be near a major airport and willing to travel up to 40%.

Responsibilities

• Deliver engaging product demonstrations for Parchment’s suite of services across all verticals, including Higher Ed and K-12.
• Engage with prospective customers to identify their goals and challenges, mapping needs to the appropriate Parchment solution.
• Guide in-depth technical discussions with IT professionals about platform architecture, web services (REST/JSON), and systems integration.
• Identify or design effective solutions for unique technical requirements, providing consultative recommendations.
• Gather and document requirements to ensure successful implementations; support technical elements of RFI/RFP responses.
• Collaborate with Product Management to provide feedback on new features and ensure alignment with customer needs.
• Share knowledge and experience to support sales goals, including mentorship, recruiting, onboarding, and enablement.
• Work across geographies and with distributed teams to achieve company objectives.

Benefits

• Competitive compensation, plus all full-time employees participate in our ownership program
• Flexible work culture
• Generous time off, including local holidays and our annual “Dim the Lights” period in late December
• Comprehensive wellness programs and mental health support
• Learning and development resources, including professional development tools and tuition reimbursement
• The technology and tools you need to do your best work
• Motivosity employee recognition program
• A culture rooted in inclusivity, support, and meaningful connection

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level