Solutions Engineer
About The Position
The Solutions Engineer joins ShipBob’s Revenue team and supports mid-market clients by understanding their strategic needs and delivering technical solutions that facilitate their growth and success. Working with Sales, Implementation, and Success teams, this role aligns merchants’ business objectives and technical requirements with tailored solutions. As a trusted advisor, the Solutions Engineer demonstrates the platform’s potential in ways suited to each merchant’s needs and industry segment. This role reports to the Manager, Solutions Engineering. The position is remote for candidates located in the listed states: AL, AZ, CA, CO, FL, GA, KS, KY, IA, ID, IL, IN, LA, MA, ME, MI, MN, MO, NC, NH, NJ, NV, NY, OH, OK, OR, PA, RI, SC, TN, TX, UT, VA, VT, WA, or WI. The role has a target base salary of up to $70,000 and may be eligible for participation in the Company’s discretionary bonus plan. ShipBob describes its work environment as fast-paced, complex, and high-performance, with an ownership mindset, continuous learning and innovation, accessible leaders, shared accountability, transparency, and mutual respect. Full-time employees receive access to the company’s AI and productivity tools at no cost from their first day.
Requirements
- 5–7 years of hands-on experience supporting merchants in SaaS and e-commerce environments.
- Ability to translate complex business challenges into scalable technical solutions that drive merchant growth and operational efficiency.
- Fluency with APIs, SQL, and scripting languages such as Python or Ruby, and ability to explain how technical decisions align with business outcomes.
- Demonstrated ability to influence stakeholders across Sales, Product, Engineering, and Implementation.
- Exceptional interpersonal and storytelling skills to build merchant trust, simplify technical concepts, and drive alignment with diverse audiences.
- Experience building repeatable frameworks, documentation, and best practices to scale Sales Engineering operations and improve team efficiency.
Responsibilities
- Collaborate with merchants to understand their business goals and craft solutions aligned with strategic objectives and technical requirements.
- Support sales stages, including demonstrations, warehouse tours, RFPs, vendor assessments, and technical evaluations, by translating complex requirements into actionable insights.
- Conduct technical discovery of merchants’ environments to uncover opportunities, anticipate challenges, and guide scalable solution design.
- Develop and communicate a technical vision and implementation roadmap to support timely, on-budget launches with measurable impact.
- Partner with Implementation Specialists to deliver the roadmap and maintain momentum and accountability across teams.
- Maintain expertise in industry trends, ShipBob’s service offerings, and competitive differentiators to position the company’s value effectively.
- Stay aligned with the product roadmap, promote new features with customers, and provide customer feedback to inform product strategy.
- Perform additional duties and responsibilities as necessary.
Benefits
- Medical, dental, vision, and basic life insurance
- Paid maternity/parental leave program
- Paid holidays and flexible time off program
- Paid sick leave
- Wellness days (one day per quarter)
- 401(k) match
- Comprehensive benefits package
- Access to AI and productivity tools at no cost from Day 1 for full-time employees
- Eligibility for participation in the Company’s discretionary bonus plan
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
