Solutions Consultant

Consensus Cloud Solutions • Los Angeles, CA

39d • $130,000 - $140,000 • Hybrid

About The Position

Consensus Cloud Solutions is a publicly traded, leading digital cloud fax and interoperability solutions organization in the United States and globally, focusing on connecting and empowering healthcare providers, payers, care teams, and technology innovators to unify multiple systems that wouldn’t otherwise talk to each other. Consensus is a trailblazer in our industry and believes that data transformation will reshape the world of healthcare.
Founded over 25 years ago, Consensus leverages its technology heritage to move from simple digital documents to advanced healthcare standards (HL7/FHIR) for secure data transport, as well as Natural Language Processing (NLP) and Artificial Intelligence (AI) to convert unstructured to structured, analytics-ready data, helping users unveil information that is meaningful and actionable for better patient care.
Consensus leads the industry in data exchange solutions and we’re only getting started! With exciting new initiatives on the horizon, we are continuing our strategic expansion and we are looking to add to our diverse team of innovators.
Now is the ideal time to join us in our mission to solve healthcare’s biggest challenges, and work collaboratively with a diverse team of like-minded self-starters and partners to accomplish it.
Consensus Cloud Solutions is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive and equitable environment for all employees. We offer many remote and hybrid career opportunities.
How you will impact the organization…
The Solutions Engineer will support technical architecture behind modernizing secure communication in the healthcare and regulatory sectors. This high-visibility role goes beyond standard demonstrations; you will partner with our Sales team to diagnose complex interoperability challenges and articulate how the Consensus and eFax product suites resolve high-stakes compliance and workflow hurdles. By bridging the gap between legacy friction and modern efficiency, you ensure providers can prioritize patient outcomes and organizational success over technical barriers.
Your impact extends directly into our innovation cycle as a primary "voice of the customer." You will funnel real-world insights and technical requirements from the field back to our Product team, directly influencing the development of future features and functionality. This position is instrumental to our global rollout strategy, offering a unique platform to represent industry-standard brands while driving the evolution of secure data exchange in the regulated industries.
The value you will deliver…

Requirements

• 10+ years experience in healthcare IT in technical client facing roles with a proven track record of successfully driving solution design in the sales cycle to support selling high tech products and services, preferably software-as-a-service, to enterprise and mid-market/corporate customers.
• 5+ years experience with technical solutions design experience in similar industries selling to IT organizations of large corporations.
• 5+ years of experience working with Healthcare companies and HIPAA compliance.
• 5+ years of experience with enterprise tools such as Salesforce.
• 5+ years experience with Google Suite or Microsoft Office Suite (Google Docs/Sheets/Word/Excel).
• 5+ years of experience with enterprise communication tools (Slack, etc).
• 5+ years of experience in drafting Lean Business Cases and documenting solution artifacts and following up on customer needs for Product implementations.
• General understanding of document and information security as well as data regulations and compliance requirements within a broad spectrum of vertical markets.
• Strong understanding of Healthcare interoperability including HL7 and FHIR environments and communication solutions.
• Very strong organizational, presentation (both in-person and virtual settings), and communication skills both verbal and written.
• Strategic and critical thinking in all aspects of the role.
• Create and nurture working relationships with internal and external stakeholders.
• Accuracy in communications with internal and external stakeholders.
• High initiative, resourcefulness to implement creative solutions, and the ability to determine and adapt effectively to changing priorities.
• Exceptional time management, high attention to detail, and the ability to work independently while multitasking.
• Comprehensive understanding of available systems and tools, including a focus on urgency within the recruitment and sales facets.

Nice To Haves

• Knowledge of JIRA is beneficial
• Knowledge of Lucid charts Diagramming software is beneficial
• Experience in AI and Business Intelligence is beneficial
• Experience with scripting tools is beneficial
• Preferred: Bachelor Degree or commensurate experience in a client facing Healthcare IT role

Responsibilities

• Develop a deep understanding of the eFax Enterprise API, Consensus Clarity and Consensus suite of integration products and present them to both Business and Technical prospects and customers.
• Assist with the education of Sales Teams on product specific positioning
• Create and manage technical proposals, author custom solution documents (SOW)
• Design integrations and workflows to solve prospect and customer needs.
• Deliver executive-level conversations for customers and prospects to educate and inspire on the power of AI for the Enterprise
• Deliver webinars presentations at industry and customer conferences on a variety of Consensus brand product and AI-related topics.
• Propose, plan and help execute proof of concepts and technical validations, ensuring that all stakeholders are engaged and informed throughout the process.
• Manage both the pre-sales and transition to onboarding integrations for the products and services in a clear, well defined and logical manner.
• Identify opportunities for Professional Services engagements.
• Build awareness of our products within relevant markets by participating in webinars and conferences, as required.
• Provide feedback from external markets to Marketing and Product Management Teams.
• Train external users on services as required, to ensure a successful conclusion of the proof of concept / technical validation, and to ensure prospects gain a deep level of confidence in the proposed solutions.
• Cross-Functional Collaboration with Product Technology Group (PTG) and Services Teams on projects as needed
• Support Clarity optimizations in prompt development iterations related to a POC
• Standardize and document evolving business process flows for Solution Services to ensure seamless integration of eFax product updates.
• Perform other duties and responsibilities as required, assigned, or requested. Consensus reserves the right to add or change duties at any time.

Benefits

• ESPP
• enhanced time off packages
• benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level