Solutions Consultant

Google • Boulder, CO

10h

About The Position

In gTech Users and Products (gUP), our mission is to advocate for Google’s users
by creating helpful and trusted experiences across the product ecosystem. We
achieve this by meeting partners and consumers where they are with support and
help, representing their needs with our product partners and proposing fixes and
features that elevate their engagement with Google's diverse product ecosystem.
Additionally we provide a range of product services that ensure our products are
optimized for every user, no matter where they are in the world (e.g.,
localization, digitization, partner integration, and more).

The Third-Party (3P) Identity Scaled Support team aims to enable users to
securely unlock the world beyond Google. Our mission for 2026 is to provide a
simple, safe, and seamless identity experience for both users and developers. In
this role, you will focus on improving developer experience at scale, fostering
user trust through better data control and leveraging AI to streamline internal
and external support processes.

Google creates products and services that make the world a better place, and
gTech’s role is to help bring them to life. Our teams of trusted advisors
support customers globally. Our solutions are rooted in our technical skill,
product expertise, and a thorough understanding of our customers’ complex needs.
Whether the answer is a bespoke solution to solve a unique problem, or a new
tool that can scale across Google, everything we do aims to ensure our customers
benefit from the full potential of Google products.

To learn more about gTech, check out our video
[https://www.youtube.com/watch?v=HcjR6ZngQcw].

Requirements

• Bachelor’s degree or equivalent practical experience.
• 5 years of experience in a technical project management or a customer-facing role.

Nice To Haves

• Master’s degree in Business, Statistics, Mathematics, Economics, Engineering or Applied Science, or a related field.
• 5 years of experience managing projects and working with analytics, software coding, or customer-side web technologies.
• 2 years of experience in the internet security space, including knowledge of web/mobile development and library integration.

Responsibilities

• Lead the generation and delivery of the quarterly Identity Experience Report by analyzing feedback from users and developers to identify actionable product improvements.
• Build relationships with Product stakeholders, including Engineering, Product Management, User Experience (UX), and Marketing, to influence the product roadmap.
• Manage and report on product success metrics and joint Objectives and Key Results (OKRs) through dedicated dashboards.
• Drive Sign-in with Google (SiwG) adoption by streamlining integration workflows for distribution channel partners to offer Google as an identity provider.
• Manage multiple, time-sensitive projects with competing priorities while working independently to drive projects to completion with minimum guidance, attention to detail, and ability.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level