Solutions Consultant

Litera • Raleigh, NC

2d • $85,000 - $103,000 • Hybrid

About The Position

Join the Legal Tech Revolution at Litera Are you ready to shape the future of how law is practiced? At Litera, we’re on a mission to Raise The Bar™️ for the legal profession by delivering transformational and globally-trusted solutions to law firms and corporate legal teams worldwide. We’ve been a leader in legal tech innovation for 30 years and are leading the legal AI revolution to this day with most of the world’s largest law firms as our clients. If you’re passionate about building AI-forward solutions that scale globally and want your work to impact millions of legal professionals worldwide, this is your opportunity to be part of an extraordinary team that’s elevating the craft of law. This position is based in one of the locations listed below and candidates should reside within reasonable commuting distance, as this role requires on-site presence at least three days per week. Available Office Locations: New York | Raleigh | Philadelphia | New Jersey | UK Overview: The Solutions Consultant is a customer-facing advisor responsible for driving adoption of our practice-of-law tools across strategic & enterprise accounts. In this role you will deal directly with lawyers and legal professionals to understand existing workflows, advise on product best-practice, and collaborate on success plans. You will also work cross-functionally with customer success, product, revenue and marketing teams within Litera to articulate customer feedback and devise effective adoption strategies.

Requirements

• Either: 2+ years practising law at a top tier law firm or in-house corporate team. Transactional focus preferred but not essential.
• Or: 5+ years in Consulting, Customer Success or related SaaS role, preferably with experience in legal tech.
• Proven record working at pace to a high standard with measurable outcomes.
• Exceptional communication and presentation skills, with the ability to engage a range of personas and build trusted relationships.
• Strong consultative skills with the ability to influence executive stakeholders and guide customers on best practices.
• Self-motivated and comfortable with an ever-changing technological landscape.

Responsibilities

• Engage with assigned customers to build key relationships and partner on product adoption.
• Create and execute account-specific plans to drive end-user engagement, grow usage and build positive customer sentiment.
• Develop and maintain expertise in designated Litera products to lead trainings, consultations and discovery sessions.
• Advise on prompting techniques to enable customers to maximize value from GenAI features.
• Monitor usage data and customer feedback to identify white space for growth, spot key trends, and provide recommendations for further engagement.
• Establish champions and advocates to facilitate case study and testimonial initiatives.
• Influence product roadmaps by articulating customer feedback and target use cases, and provide expert insight on new feature proposals.
• Onboard new customers through role-based enablement and support product owners with roll-out planning.
• Collaborate with internal customer success and revenue teams to align on engagement, growth and renewal strategy.

Benefits

• The company culture: We emphasize helping each other grow, doing the right thing always, and being part of a journey to amplify impact, creating an exciting and fulfilling work environment
• Commitment to Employees: Our people commitment is based on what employees love most about being part of the team, focusing on tools that matter to the difference-makers in the legal world and amplifying their impact
• Global, Dynamic, and Diverse Team: Our is a global company with ambitious goals and unlimited opportunities, offering a dynamic and diverse work environment where employees can grow, listen, empathize, and problem-solve together
• Comprehensive Benefits Package: Experience peace of mind with our health insurance, retirement savings plans, generous paid time off, and a supportive work-life balance. We invest in your well-being and future, ensuring a rewarding career journey.
• Career Growth and Development: We provide career paths and opportunities for professional development, allowing employees to progress through various technical and leadership roles

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees