Solutions Consultant

Gainsight

14d • $80,000 - $90,000 • Remote

About The Position

We’re building the AI-driven future of customer success, from retention to growth! Gainsight is the AI-powered retention engine behind the world’s most customer-centric companies. The Gainsight CustomerOS platform orchestrates the customer journey from onboarding to outcomes to advocacy. More than 2,000 companies trust Gainsight’s applications and AI agents to drive learning, adoption, community connection, and success for their customers. To explore how our suite of solutions is shaping the future of customer success, check out the link. About This Role: We’re looking for a full-time Solutions Consultant to join our Sales team reporting to the Manager, Solutions Consultant . This role is a remote role based in the United States. In this role, you’ll play a key role in driving customer value and solution alignment by mapping business challenges to platform capabilities. This is a great opportunity for someone who thrives in a collaborative, fast-paced SaaS environment and enjoys working cross-functionally with teams like Sales, Account Management, and Customer Success. The ideal candidate brings strong skills in solution consulting, stakeholder communication, and problem-solving.

Requirements

• Minimum of 2 years experience in software consulting, pre-sales consulting, product management, or customer success
• Experience in customer success management, account management, professional or renewal services.
• Possess excellent client-facing skills and experience in dealing with client and technical teams as well as experience in presenting to C-level executives.
• Ability to work autonomously while being effective within a highly driven organization.
• Solid oral, written, presentation, and interpersonal communication skills.
• Ability to present technical concepts to both technical and non-technical audiences.
• Ability to work as part of a team to solve technical problems in varied departmental environments.
• Intrinsically motivated with a strong work plan and self-development skills.

Nice To Haves

• Knowledge of Salesforce or Gainsight architecture and data model, including integration methods such as REST APIs and ETL tools.
• Knowledge of relational database concepts including specific knowledge of one of the following (MongoDB, RedShift) including expertise in SQL.
• Analysis and design skills of moderate complexity
• Knowledge in web application & scripting technologies, HTML, CSS, JavaScript, and SaaS applications.

Responsibilities

• Contribute to the detailed qualification of opportunities, formulation of sales strategies and technical approaches and plans.
• Ensure prospect/client satisfaction with all project deliverables.
• Work cross-functionally with Sales, Professional Services, Marketing, and Product Management to develop relevant use cases for prospective customers.
• Articulate the value of Customer Success and the Gainsight Platform to prospects and customers, either onsite or via web-conference.
• Conduct business and technical discovery to uncover requirements that need to be addressed via presentations and demonstrations.
• Assist in the creation of technical account configuration documentation and technical statements of work.
• Prepare and provide client-facing technical follow-up calls and documentation.
• Participate in weekly Solution Consulting and Product Management meetings to stay up to date on current technical concepts and future product enhancements.
• Attend all company provided Solution Consulting enablement sessions.
• Develop industry-related thought leadership while demonstrating technical expertise during the sales cycle.
• Create solution presentation storyboards and configure solutions environments that tell a story and are anchored in the value-based selling approach.
• Respond to technical questions received via RFP and or RFI in an accurate and timely fashion.
• Meet or exceed quarterly management objectives and revenue targets.

Benefits

• At Gainsight, we believe great work happens when teammates feel fully supported.
• The starting base salary range for this role is $80,000 – $90,000 USD annually.
• This role is also eligible for commission based on performance and participation in Gainsight’s equity program.
• Actual compensation may vary based on factors such as skills, experience, and location.
• We offer a comprehensive benefits package including fully covered medical premiums (employee-only), flexible PTO, 401(k) plan, dental and vision coverage, and remote work options.
• Additional benefits include a $10,000 lifetime fertility stipend and access to coworking spaces around the globe.
• You'll also enjoy dedicated Recharge Holidays - one long weekend each quarter to relax and reset.
• From mentoring to career development opportunities, we’re passionate about helping our teammates learn, grow, and thrive.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees