Solutions Consultant (US)
About The Position
We're all about helping brands turn ideas into impact. Frontify’s brand platform transforms how teams organize digital assets, collaborate on projects, and create engaging campaigns. Our people empower thousands of marketers and designers — including teams at Uber, Microsoft, Volkswagen, and Telefónica — to build engaging brands. With headquarters in St. Gallen, Switzerland, and offices in London and New York City, we share a vibrant culture built on creativity, collaboration, inclusion, and joy. And we’re on the lookout for new team members to share our vision. If you’re ready for a brand-new adventure, keep reading! You will be part of our Solutions Consultants team, a team with diverse professional backgrounds who aim to know everything about Frontify and how customers can get the most out of it. We sit inside Customer Delivery and operate as one unified group across markets and segments – no silos, no empire-building. We love asking and receiving good questions, care about genuine customer outcomes and really get going when things become challenging. We value creativity, autonomy, transparency, solidarity, and a can-do attitude. We’re a team that’s all about trying new things. Working cross-functionally, we bridge gaps between Technology, Business, and Services to create a panoramic view of the business.
Requirements
- Able to work in a hybrid setup from our New York office, joining your team on-site once or twice a week.
- 3+ years of experience in Solutions Consulting, Sales Engineering, or a similar customer-facing technical role, ideally in SaaS.
- Combine strong technical curiosity with a commercial mindset and enjoy helping customers solve complex business challenges.
- Quick to master new products and technical concepts, and thrive on becoming the trusted expert others turn to for guidance.
- Familiar with design, automation, or collaboration tools such as Figma, Adobe InDesign, Make.com, or n8n.
- Balance strategic thinking with attention to detail, always keeping the broader business impact in mind.
- Confidently guide and influence internal stakeholders, explaining complex technical concepts in a clear and approachable way.
- Always looking for ways to improve processes, optimize workflows, and challenge the status quo.
- Learn new technologies quickly and communicate their value with clarity and confidence.
- Speak English fluently.
Nice To Haves
- Experience with APIs or SDKs is a plus.
- Additional languages are a plus.
Responsibilities
- Become the go-to expert on Frontify, advising internal teams on platform capabilities, best practices, and creative solutions for a wide range of customer use cases.
- Partner with Sales and Customer Success teams to deliver technical consultations, support customer evaluations, and help convert opportunities into long-term customer partnerships.
- Position Frontify's capabilities through tailored demonstrations and solution design, finding innovative ways to maximize customer value.
- Advise customers and internal teams on integrating Frontify with tools such as Figma, Adobe InDesign, CMS platforms, automation tools, and other technologies.
- Deepen expertise in Frontify's APIs, SDK, and extensibility capabilities to help customers solve complex technical challenges.
- Capture customer feedback and technical insights to influence product strategy and help shape future platform development.
- Collaborate with Product Marketing and Product Management to create scalable enablement content, technical documentation, and training materials for commercial teams.
- Continuously explore new technologies, customer workflows, and industry trends to strengthen Frontify's technical consulting capabilities.
Benefits
- Medical, dental, and vision coverage with fully company-paid plan options
- 401k with 5% matching
- A minimum of 25 days of PTO per year
- Paid educational and wellbeing days off
- Parental, bereavement, and sick leave
- Wellbeing, learning and development, and commuter allowance
- Home office setup budget
- Weekly free office lunch
- Workation: Work from inspiring locations around the world (45 days annually)
- Invite to our summer company meet-up
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
