Solutions Consultant AI (EMEA & US)

Frontify • New York, NY

15h • Hybrid

About The Position

Frontify's brand platform transforms how teams organize digital assets, collaborate on projects, and create engaging campaigns. Our people empower thousands of marketers and designers — including teams at Uber, Microsoft, Volkswagen, and Telefónica — to build engaging brands. With headquarters in St. Gallen, Switzerland, and offices in London and New York City, we share a vibrant culture built on creativity, collaboration, inclusion, and joy. We are looking for new team members to share our vision. The Solutions Consultant AI will help define how Frontify brings AI to customers. As our AI Solutions Consultant, you will be the trusted expert that Sales, Customer Success, and customers turn to when they want to understand what's possible with Frontify in the age of agentic workflows, Model Context Protocol (MCP), and AI-powered brand management. Working at the intersection of technology, customer advisory, and product strategy, you will translate emerging AI capabilities into practical solutions that create real business value. You will help customers discover new ways of working while bringing valuable insights back into the business to influence our product roadmap, strengthen our go-to-market messaging, and build scalable AI best practices across the organization. You will begin your journey within our Solutions Consulting team, building deep product expertise across Frontify's platform before progressively specializing in AI consulting. Over time, you'll become one of Frontify's leading voices on AI, helping shape both how we talk about AI and what we build next.

Requirements

• Able to work in a hybrid setup from our St. Gallen, London, or New York office, and enjoy spending one or two days each week collaborating in person.
• Experience in Solutions Consulting, Solution Architecture, Technical Consulting, Customer Success, or a similar customer-facing SaaS role.
• Hands-on experience with modern AI technologies and understand concepts such as large language models (LLMs), agentic workflows, MCP, retrieval-augmented generation (RAG), APIs, and enterprise AI integrations.
• Know how to uncover the real business challenge behind a customer's request and guide conversations from early discovery through solution design.
• Combine technical credibility with commercial awareness, understanding how to qualify opportunities, communicate value, and support successful customer outcomes.
• Naturally curious and learn new technologies quickly.
• Experience working with APIs, SDKs, integrations, or automation platforms.
• Enjoy collaborating across functions and confidently coach colleagues and stakeholders through complex technical topics.
• Continuously look for better ways of working, challenge the status quo, and enjoy turning new ideas into scalable practices.
• Speak English fluently.

Nice To Haves

• Experience with AI consulting is a strong plus.
• Experience with Frontify is a plus, but your ability to develop deep product expertise and communicate it clearly matters most.
• Familiarity with design systems, Digital Asset Management (DAM), content management systems (CMS), or tools such as Figma, Adobe InDesign, or Contentful is a plus.
• Additional languages are a plus.

Responsibilities

• Advise customers on how AI can create meaningful business value with Frontify, translating technical concepts into practical, outcome-focused solutions.
• Partner with Sales and Customer Success throughout the customer lifecycle, providing specialist AI expertise during strategic customer engagements.
• Design solution approaches that combine Frontify's platform with modern AI technologies, including agentic workflows, MCP, APIs, and automation.
• Uncover customer challenges and identify opportunities where AI can improve workflows, collaboration, and brand operations.
• Collaborate closely with Product, Engineering, and Product Marketing to share customer feedback, surface emerging trends, and influence future product direction.
• Document repeatable AI use cases, customer success stories, and implementation patterns that enable the wider organization to scale.
• Develop enablement materials, training sessions, and best practices that help commercial teams confidently position Frontify's AI capabilities.
• Stay at the forefront of AI developments, evaluating new technologies and identifying opportunities to strengthen Frontify's AI strategy.
• Contribute to the ongoing evolution of our Solutions Consulting practice, helping establish AI consulting as a strategic capability across Frontify.

Benefits

• Private health benefits and health cash plan
• Pension scheme: 5% matched
• A minimum of 25 days of annual leave per year
• Paid educational and wellbeing days off
• Wellbeing, learning and development, and commuter allowance
• Home office setup budget
• Weekly free office lunch
• Localized benefits
• Workation: Work from inspiring locations around the world (45 days annually)
• Invite to our summer company meet-up

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed