Solutions Consultant AI (EMEA & US)

Frontify • New York, NY

1d • Hybrid

About The Position

Frontify's brand platform transforms how teams organize digital assets, collaborate on projects, and create engaging campaigns. This role is for an AI Solutions Consultant who will be the trusted expert for Sales, Customer Success, and customers, explaining the possibilities with Frontify in the context of agentic workflows, Model Context Protocol (MCP), and AI-powered brand management. The position operates at the intersection of technology, customer advisory, and product strategy, translating AI capabilities into practical solutions that create business value. The role involves helping customers discover new ways of working and providing insights to influence the product roadmap, go-to-market messaging, and build scalable AI best practices. The individual will start by building product expertise across Frontify's platform before specializing in AI consulting, eventually becoming a leading voice on AI within the company.

Requirements

• Ability to work in a hybrid setup from our St. Gallen, London, or New York office, spending one or two days each week collaborating in person.
• Experience in Solutions Consulting, Solution Architecture, Technical Consulting, Customer Success, or a similar customer-facing SaaS role.
• Hands-on experience with modern AI technologies and understanding concepts such as large language models (LLMs), agentic workflows, MCP, retrieval-augmented generation (RAG), APIs, and enterprise AI integrations.
• Ability to uncover the real business challenge behind a customer's request and guide conversations from early discovery through solution design.
• Combination of technical credibility with commercial awareness, understanding how to qualify opportunities, communicate value, and support successful customer outcomes.
• Naturally curious and learns new technologies quickly.
• Experience working with APIs, SDKs, integrations, or automation platforms.
• Ability to collaborate across functions and confidently coach colleagues and stakeholders through complex technical topics.
• Continuously looks for better ways of working, challenges the status quo, and enjoys turning new ideas into scalable practices.
• Fluent English.

Nice To Haves

• Experience with AI consulting is a strong plus.
• Experience with Frontify is a plus.
• Familiarity with design systems, Digital Asset Management (DAM), content management systems (CMS), or tools such as Figma, Adobe InDesign, or Contentful is a plus.
• Additional languages are a plus.

Responsibilities

• Advise customers on how AI can create meaningful business value with Frontify, translating technical concepts into practical, outcome-focused solutions.
• Partner with Sales and Customer Success throughout the customer lifecycle, providing specialist AI expertise during strategic customer engagements.
• Design solution approaches that combine Frontify's platform with modern AI technologies, including agentic workflows, MCP, APIs, and automation.
• Uncover customer challenges and identify opportunities where AI can improve workflows, collaboration, and brand operations.
• Collaborate closely with Product, Engineering, and Product Marketing to share customer feedback, surface emerging trends, and influence future product direction.
• Document repeatable AI use cases, customer success stories, and implementation patterns that enable the wider organization to scale.
• Develop enablement materials, training sessions, and best practices that help commercial teams confidently position Frontify's AI capabilities.
• Stay at the forefront of AI developments, evaluating new technologies and identifying opportunities to strengthen Frontify's AI strategy.
• Contribute to the ongoing evolution of our Solutions Consulting practice, helping establish AI consulting as a strategic capability across Frontify.

Benefits

• Private health benefits and health cash plan
• Pension scheme: 5% matched
• A minimum of 25 days of annual leave per year
• Paid educational and wellbeing days off
• Wellbeing, learning and development, and commuter allowance
• Home office setup budget
• Weekly free office lunch
• Localized benefits
• Workation: Work from inspiring locations around the world (45 days annually)
• Invite to our summer company meet-up

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed