Solutions Engineer, EMEA

Viafoura

9d • Remote

About The Position

Viafoura is hiring an EMEA-focused Solutions Engineer based in Europe to support its growth across the EU and serve enterprise customers throughout EMEA. The role sits between customers, product, and engineering and provides technical support across the customer experience. The Solutions Engineer resolves issues, supports onboarding, and answers customer questions while working across EMEA time zones with regional sales and customer success teams.

Viafoura is a Toronto-based technology company whose CommunityOS platform helps publishers build direct, first-party audience relationships through real-time conversations, AI-powered moderation, and interactive engagement products. Its customers include more than 1,000 media brands worldwide.

The successful candidate will provide first-line technical support, guide enterprise integrations, assist with technical presales, collaborate across teams, maintain technical resources and release notes, and develop deep knowledge of Viafoura’s products and technical capabilities. The position is intended for someone who enjoys problem-solving, working directly with enterprise customers, and explaining technical complexity clearly.

Requirements

• Technical knowledge of web and mobile technologies, including JavaScript, HTML, CSS, and APIs.
• Excellent written and verbal communication skills, including the ability to explain technical concepts to non-technical audiences.
• Strong customer engagement skills and a service-oriented mindset.
• Collaborative approach and comfort working across engineering, customer success, and support teams.
• Comfort working across EMEA time zones.
• Natural problem-solving ability and interest in finding the root cause of technical issues.

Nice To Haves

• Familiarity with AI tooling and how to apply it to support and productivity workflows.
• Additional European languages.

Responsibilities

• Own first-line technical support for EMEA customers; investigate, diagnose, resolve, and triage issues, escalating genuine engineering problems.
• Guide new enterprise customers through technical setup and integration to help them go live with fewer roadblocks.
• Partner with the regional sales team to answer technical questions, scope integrations, and demonstrate how CommunityOS fits into customers’ technology stacks.
• Collaborate with engineering, customer success, and support teams across regions to resolve issues, identify recurring problems, and improve the product.
• Keep technical documentation, help articles, and internal knowledge resources current, accurate, and useful.
• Manage release notes.
• Develop expertise in Viafoura products and technical capabilities and contribute to solutions that reduce time spent on reactive work.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed