Solutions Consultant II (West)

New Relic • Los Angeles, ID

17h • Hybrid

About The Position

We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint, we're looking for passionate people to join our mission. If you're ready to help the world's best companies optimize their digital applications, we invite you to explore a career with us! The Solutions Consultant (SC) at New Relic is the primary technical authority during the pre-sales process, accountable for securing the "technical win". In this role, you will optimize your blend of technical knowledge and customer-facing abilities to act as a trusted advisor and solution architect. You will partner with Account Executives to provide deep product expertise, build technical credibility, and architect solutions that solve critical business challenges.

Requirements

• 5+ years of pre-sales experience within the software industry, with at least 3 years working with complex customers.
• Expert-level knowledge of performance monitoring tools (infrastructure, application, web/mobile, or user experience).
• Familiarity with one or more development languages, such as Java, .Net, Ruby, C, Python, or Node.js.
• Strong understanding of cloud-native technologies, enterprise architecture patterns, and API integration.
• Must be fluent in English.
• Exceptional presentation and communication skills tailored for both technical and business audiences.
• Consultative problem-solving skills with the ability to solve technical problems in real-time.
• Ability to manage multiple complex technical evaluations and RFPs simultaneously.
• A high degree of self-motivation and a strong desire to learn new technologies.

Nice To Haves

• Familiarity with SAP and OTEL.
• Exposure to Kubernetes, containers, microservices, DevOps, and CI/CD.
• Background in iOS and Android platforms and architectures.
• Bachelor's degree in Engineering or Computer Science (or equivalent).

Responsibilities

• Act as the " POV Quarterback " by leading all aspects of the adoption, optimization, and integration of New Relic products.
• Leverage frameworks to drive Proof of Value (POV) presentations and technical evaluations to a successful Moment of Value (MoV).
• Design, build, and deliver value-based product demonstrations that show the specific value of our Digital Intelligence Platform to prospects
• Act as the primary technical point of contact for prospects, responding to technical questions, handling objections, and responding to RFPs.
• Partner with Account Executives on opportunity qualification, strategy, and business justification.
• Help identify revenue opportunities through new service upsells and contract renewals.
• Act as a vocal advocate for the customer’s point of view, providing feedback to New Relic product management and engineering to support new product directions.

Benefits

• healthcare
• dental
• vision
• parental leave and planning
• mental health benefits
• a 401(k) plan and match
• flex time-off
• 11 paid holidays
• volunteer time off
• other competitive benefits designed to improve the lives of our employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 501-1,000 employees