Solutions Consultant II

New Relic • Philadelphia, MA

1d • Remote

About The Position

New Relic is a global team of innovators dedicated to shaping the future of observability by building an intelligent platform that empowers companies to thrive in an AI-first world with unparalleled insight into their complex systems. As a Solutions Consultant, you will optimize your blend of technical knowledge, customer-facing abilities, and teamwork skills. Working directly with Enterprise customers, you will partner cross-functionally with the go-to-market organization and sales team to demonstrate the value of the Digital Intelligence Platform to prospects and potential customers. You will support New Relic’s strategic direction and vision, and promote new product directions on behalf of your customers. The role requires a customer-obsessed approach to ensure customers become lifelong proponents of the New Relic platform, achieved through strong relationship-building, real-time technical problem-solving, and acting as a trusted advisor and solution architect.

Requirements

• 3+ years of pre-sales experience within the software industry
• 3+ years of demonstrated pre-sales experience working with complex customer
• Strong technical background and sales/customer orientation
• A desire to learn new technologies
• An interest in or previous experience of performance monitoring tools (infrastructure, application, web or mobile, user experience)
• Familiarity in one or more of the following development languages - Java, .Net, Ruby, C, Python, Node.js
• Fluent in English

Nice To Haves

• Familiarity with SAP and OTEL
• Exposure to and/or interest in cloud technologies: Kubernetes, containers, microservices, DevOps, CI/CD
• Background in mobile device platforms & architectures (IOS & Android)
• Bachelor's degree in Engineering/Computer Science or equivalent desirable

Responsibilities

• Partner with the Enterprise Sales team on opportunity qualification, demonstrations, Proof of Value presentations (POV), RFP responses, and business justification in a presales capacity.
• Lead all aspects of the adoption, optimization, and integration of New Relic’s products within customers’ business infrastructure throughout customer lifecycle
• Be a joint partner with Sales to identify revenue opportunities through the upsell of new services and contract renewals
• Vocal advocate for customer point of view: present support for new product features & provide customer feedback to New Relic product management and engineering groups
• Maintain a deep understanding of the customer’s business goals as well as their technical environment

Benefits

• healthcare
• dental
• vision
• parental leave and planning
• mental health benefits
• a 401(k) plan and match
• flex time-off
• 11 paid holidays
• volunteer time off
• other competitive benefits designed to improve the lives of our employees

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 501-1,000 employees