Solutions Architect

Granite Telecommunications • Murfreesboro, TN

18d • Hybrid

About The Position

The Solutions Architect uses technology expertise to lead consultative discovery of clients’ and prospects’ business goals, objectives, and challenges, then translates those needs into effective technology and services solutions. The role analyzes business requirements, presents solutions, and develops business cases and financial justifications. It calls for deep communications and/or network industry experience in a customer-facing technical solution design and architecture role, with emphasis on network architectures, IoT, Smart Office, managed services, and mobility solutions. The position is preferred hybrid out of Murfreesboro, Tennessee, or remote.

Requirements

• Bachelor of Science or Bachelor of Arts in Engineering or Computer Science, or equivalent work experience.
• Strong business acumen and understanding of clients’ IT-related business goals and challenges, with the ability to translate client needs into technology solutions.
• At least 10 years in a customer- or client-facing technical role, such as presales or post-sales, sales engineering, consulting, solutions architecture, or service delivery.
• Demonstrated and verifiable track record of successful customer engagements.
• Examples of solution designs, scopes of work, and/or technical project plans are required.
• Experience developing and implementing IT and/or managed services solutions, with accountability for end-to-end delivery.
• Ability to present technical and nontechnical information to broad audiences.
• Strong interpersonal skills to work effectively in a team and explain complex system solutions to customers.
• Effective written communication skills.
• Current and valid BICSI Registered Communications Distribution Designer (RCDD) certification.

Nice To Haves

• Experience with ConnectWise PSA and/or CPQ.
• Experience with data center technologies.
• Experience with IoT endpoints, computing devices, smart boards, climate control, digital signage, interactive kiosks, smart lighting, or analytics.
• Experience with network architecture, including Cisco and Fortinet routers, VPNs and firewalls; Cisco or HP switches; SD-WAN, PTP, MPLS and VPN topologies; cloud (UCaaS), hypervisors, server farms, SAN, and leaf-spine data center topologies; and Cisco/Meraki, HP/Aruba, Aerohive, or Ruckus wireless.
• Experience with network assessment tools such as Netformx, Ekahau, AirMagnet, iBwave, or SolarWinds.
• Experience with managed services, managed Wi-Fi, Infrastructure as a Service (IaaS), or Network as a Service (NaaS).
• Current and valid certification in one or more of the following: BICSI Data Center Design Consultant (DCDC), Cisco/Meraki, HP/Aruba, TOGAF, ITIL, or CompTIA.
• Hybrid work from Murfreesboro, Tennessee.

Responsibilities

• Serve as the technical design and architectural expert across the Granite solutions portfolio.
• Build and maintain relationships in assigned accounts to identify and cultivate additional opportunities.
• Develop technology solutions and strategies to resolve customer issues and achieve business goals and objectives.
• Serve as deal architect for multifaceted, multitechnology solutions.
• Partner with company subject matter experts to build customer solutions.
• Develop and deliver technical presentations, tailoring content to the audience.
• Author and deliver solution designs, scopes of work, and technical project plans that incorporate service and program management activities.
• Understand the competitive landscape and articulate the technical differentiation and value proposition of Granite solutions.
• Achieve sales and profit goals through joint account planning, partner teaming, client visits, solution development, and implementation support and follow-up.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Disability coverage
• 401(k) retirement plan with company match
• Childcare benefits
• Tuition assistance
• Onsite, fully equipped gyms for employees at no cost

What This Job Offers

• Job Type: Full-time
• Career Level: Senior