Solutions Architect
About The Position
At XTIUM, the Solutions Architect serves as a trusted technical advisor, designing and delivering advanced solutions aligned with customers’ strategic business goals. The role works directly with clients and sales teams to assess technical requirements, architect scalable solutions, and support successful project outcomes across XTIUM’s core service areas. It applies deep technical expertise to shape innovative solutions that differentiate XTIUM as an IT managed service provider. The position is part of a pre-sales technical team that collaborates with sales counterparts and customers to build trusted relationships and turn complex technologies into business strategies. The role also works with internal teams and technology vendors to support solution delivery and customer satisfaction.
Requirements
- Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field, or equivalent professional experience.
- 5–10 years of experience in solution architecture, pre-sales engineering, or technical consulting within the IT managed services industry.
- Deep technical expertise in XTIUM’s core service areas: Cloud Solutions (DaaS, IaaS, Azure), Unified Communications (VOIP), Contact Center as a Service (CCaaS), Managed Network Services, and Managed Security Services (MDR, XDR, EDR).
- Ability to architect and design complex, scalable IT solutions aligned with customer business goals.
- Strong understanding of infrastructure technologies, security frameworks, networking, and cloud computing models.
- Experience translating technical concepts into business value through proposals, SOWs, and solution presentations.
- Consultative selling skills and ability to build trusted-advisor relationships with customers and sales teams.
- Experience leading POCs and delivering technical demonstrations to customers.
- Strong communication and collaboration skills, including the ability to engage cross-functional teams and executive stakeholders.
- Strong organizational skills and ability to manage multiple projects and meet tight deadlines in a fast-paced environment.
Nice To Haves
- Relevant technical certifications preferred, such as Microsoft Azure Solutions Architect, Cisco CCNP/CCIE, Fortinet NSE, Palo Alto PCNSE, or VMware VCP.
Responsibilities
- Architect innovative, scalable, and secure technical solutions that align with customer business objectives across XTIUM’s core service offerings.
- Collaborate with sales teams to understand client business models, technical needs, and growth goals, and provide enablement strategies that improve win rates, revenue, and technical certifications.
- Engage with customers to build trusted relationships, identify business challenges, and develop tailored solutions that deliver business outcomes.
- Create detailed quotes and Statements of Work (SOWs) that translate technical features into business benefits.
- Lead customer proof of concepts (POCs) and lab demonstrations to validate solutions and showcase XTIUM’s technical capabilities.
- Analyze and optimize technical solutions for current and future business opportunities, ensuring scalability and long-term value.
- Help sales teams identify competitive threats and develop messaging that highlights XTIUM’s value proposition and differentiation.
- Train internal teams to deliver product demonstrations and use demo environments in sales efforts.
- Partner with internal teams and technology vendors to support seamless solution delivery and customer satisfaction.
- Maintain communication with sales teams and customers to ensure alignment throughout the sales cycle.
- Identify up-selling and cross-selling opportunities to increase customer value and XTIUM revenue.
- Provide regular weekly and quarterly performance and accomplishment updates to leadership.
- Represent XTIUM as a technical expert in customer engagements and as a trusted advisor and industry thought leader.
Benefits
- Medical coverage
- Dental coverage
- Flexible spending account (FSA)
- 401(k)
- Flexible paid time off
- Additional variable compensation
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
