Solutions Architect

Sourcedirect Talent • ,

7d • Remote

About The Position

Our client is an engineering-driven technology company providing an AI-enabled post-booking optimization platform to airlines worldwide. Their platform helps carriers identify revenue opportunities and improve travel experiences through a combination of predictive models, deterministic rules, and AI-assisted configuration.
The platform integrates with major airline passenger service systems, including Amadeus, Sabre, and Navitaire, and operates on cloud-native infrastructure using AWS. The company maintains a strong security and compliance posture, including SOC 2 Type II and ISO 27001:2022 certifications.

Requirements

• 6–10 years of experience in software engineering, solutions architecture, sales engineering, or technical consulting, with strong engineering depth.
• Ability to read API specifications, debug integrations, and build working demonstrations.
• Experience designing or deploying integrations within large enterprise IT environments, including APIs, data pipelines, DNS/networking, SSO/identity, and cloud architecture.
• Experience across the full pre-sales lifecycle, including use-case discovery, solution scoping, and presenting architecture designs to both technical and executive audiences.
• Familiarity with enterprise procurement processes, including RFPs, SOWs, security questionnaires, and non-functional requirements.
• Ability to clearly communicate technical limitations and defend capability boundaries using evidence and sound reasoning.
• Excellent written communication skills, particularly for RFP responses, architecture documentation, and technical contract schedules.
• Comfortable working between commercial and engineering teams in a pragmatic, direct, and solutions-oriented manner.
• Strong process discipline and attention to maintaining accurate technical records.
• Ability to work across time zones with customers in North America, Asia-Pacific, the Middle East, and Europe.

Nice To Haves

• Airline or travel technology experience, particularly with PSS-adjacent systems such as Amadeus, Sabre, or Navitaire, or with revenue management platforms.
• Experience with vendor-side security compliance frameworks such as ISO 27001 or SOC 2.
• Experience productionizing or evaluating ML/AI systems, with the judgment to distinguish between an impressive demonstration and a reliable production commitment.
• Previous experience in a forward-deployed, sales engineering, or field CTO role within an enterprise SaaS company.
• AWS experience preferred.

Responsibilities

• Take responsibility for the technical aspects of active deals, from qualification through closure, including discovery, capability mapping, demos, proofs of concept, objection handling, and technical validation.
• Own technical responses to airline RFPs, RFIs, and security questionnaires, accurately mapping requirements to platform capabilities and clearly identifying gaps.
• Support security and compliance responses using existing certifications and controls, working with engineering to address genuine customer requirements where needed.
• Maintain accurate technical records for opportunities, including use cases, success criteria, technical close status, and open risks.
• Design deployment and integration architectures for new airline customers, including PSS integration paths, data feeds, DNS and domain configurations, identity, and network patterns.
• Act as the technical counterpart to airline IT, security, and architecture teams.
• Develop technical schedules for statements of work and review contracts for capability gaps and non-functional commitments such as SLAs, RPO/RTO, and throughput requirements.
• Provide technical scoping oversight for customer commitments, ensuring proposed technical work has been properly reviewed before being promised.
• Build technical champions within customer accounts and support the technical path from initial use-case deployment through broader platform adoption.
• Create and maintain reusable technical assets, including demo environments, agent templates, reference architectures, and workshop materials.
• Identify recurring customer requirements and turn negotiated solutions into reusable reference architectures and implementation patterns.
• Serve as a structured voice of the customer to product and engineering, contributing field requirements, competitive intelligence, and evidence-based gap analysis.

Benefits

• Serve as the technical authority in enterprise deals with some of the world’s largest airlines.
• Work on a differentiated AI-enabled optimization platform deployed in production environments.
• Collaborate directly with leadership in a small, engineering-driven team.
• Help define and build the technical architecture, scoping discipline, and pre-sales processes that will support the company’s growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed