Solutions Architect
About The Position
The Solutions Architect helps Hatch win complex deals by mapping customer systems, scoping the technical path to onboarding, and owning implementation through go-live. This is a hands-on role. You're in discovery calls, leading technical demos, writing the scope document onboarding runs from, and personally leading implementation for complex accounts. Managers should expect this person to be active in deals and deployments. This opportunity is hybrid based out of our San Francisco office. We’d love to have you apply, even if you don’t feel you meet every single requirement in this posting. At Hatch, we’re looking for great people, not just those who simply check off all the boxes.
Requirements
- Question assumptions. If something's been done a certain way because it always has been, test it.
- Stack-rank your initiatives - weigh upside against effort, share the reasoning.
- Work with Operations to make sure critical metrics (integration error rates, onboarding cycle time, scope accuracy) are monitored. If you can't measure it, escalate it.
- Know enough SQL to pull your own data on deal complexity, onboarding performance, and integration health.
- Feed learnings back to Product and Engineering - you're closer to the customer's real environment than almost anyone.
- Flag technical risk in deals before the AE asks - don't wait.
- When a scoping decision involves a tradeoff between deal velocity and technical risk, surface it explicitly - don't make that call unilaterally.
- Communicate tradeoffs clearly to all audiences: Sales (deal risk), customers (realistic expectations), Product and Engineering (patterns and constraints).
- Send status updates at key milestones - thorough on drivers, clear on the key signal, and always include a recommended next step.
Responsibilities
- Co-own discovery calls with the AE - surface integration requirements early, before they become deal risk. Own the discovery motion for integrations: CRM/system of record, lead source & attribution, scheduling workflows, call center systems, data syncs, webhooks, API access, automation requirements, reporting needs, edge cases.
- Lead technically complex demos involving third party integrations.
- Scope CRM, lead source, API capabilities and constraints, and overall integration complexity for every late-stage deal. You must be comfortable evaluating APIs, reviewing technical documentation, and determining integration feasibility and effort.
- Deliver a written complexity tier after qualification and produce the Technical Scope document at close, which serves as the blueprint for onboarding.
- Advise the AE on technical risk, feasibility, and pricing implications before proposals go out.
- Hand off the Technical Scope to onboarding with a live walkthrough - no critical gaps discovered post-handoff.
- Work with the Forward Deployed Engineer and Account Manager to ensure technically complex accounts are onboarded successfully (~4–8 weeks); you're the primary technical owner through go-live.
- Participate in a post-launch technical health check on every account you led.
- Work with post-sales team to maintain a QA checklist covering data sync accuracy, integration error monitoring, and scope drift identification.
- Stay current on product updates, new integrations, and capability changes. No deal should be lost because your knowledge was stale.
- Build and own the integration discovery question set - keep it current, make it usable by the broader sales team.
Benefits
- Full medical, vision, and dental
- Mental health support and services via Modern Health
- 15 days PTO (accrual begins on date of hire and increases with 2+ years of tenure thereafter)
- 12 paid holidays
- one floating holiday
- Up to 14 weeks of parental leave
- Monthly wellness subsidy
- 401(k) retirement savings plan
- Employee stock purchase plan
- Professional development reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
