Solutions Architect

Monk • New York City, NY

13d

About The Position

Own customer solutions from discovery through go-live. Understand customers’ finance operations, design how Monk’s AI agents fit into their workflows, and coordinate delivery with Engineering and CX. Help customers identify work agents can handle and translate those opportunities into working solutions with measurable results. The role works directly with customers, GTM, Product, Engineering, and the founders, and contributes to strategic deals, launches, and product direction.

The work includes mapping accounts receivable workflows, systems, data, rules, and exceptions; identifying automation opportunities; designing integrations and agent permissions, approvals, and human handoffs; and validating solutions with representative workflows and data. The Solutions Architect establishes success criteria, connects outcomes to business value, leads technical conversations, scopes requirements and implementation plans, and partners with Engineering and CX through launch and handoff. The role also brings recurring customer needs to Product and Engineering and creates reusable POC environments, workflow designs, integration guides, and implementation playbooks.

Example projects include validating an agentic collections workflow, designing an agent to resolve payment blockers, and scoping an agentic cash application workflow. Monk describes its culture as emphasizing ownership and craft, speed and urgency, and radical clarity. The company offers competitive salary and meaningful equity, medical, dental, and vision coverage, flexible paid time off, a dinner stipend, and an office in New York’s Flatiron district.

Requirements

• Experience in solutions architecture, solutions consulting, solutions engineering, or enterprise software implementation, including ownership of complex customer engagements.
• Confidence working with finance leaders, operators, IT, and engineering teams.
• Ability to translate enterprise workflows into practical solution designs, POCs, and implementation plans.
• Working knowledge of APIs, data flows, authentication, permissions, and integrations.
• Ability to read documentation, investigate data issues, and work through technical decisions with engineers.
• Strong written and verbal communication, with the ability to make requirements, tradeoffs, decisions, and next steps clear.
• Commercial judgment and ability to connect product capabilities to business value while setting deliverable expectations.
• High agency and follow-through, including finding missing information, resolving ambiguity, and keeping work moving.
• Daily use of AI tools and ability to automate your work.

Nice To Haves

• Experience with accounts receivable, accounting, billing, payments, or ERP systems.
• Experience deploying AI workflows, including defining evaluations, human review, exception handling, and success criteria.
• Comfort with SQL, data modeling, or lightweight scripting.
• Experience at an early-stage company helping define how customers are sold, onboarded, and supported.

Responsibilities

• Map customer accounts receivable workflows, systems, data, business rules, and exceptions.
• Identify where AI agents can reduce manual work and accelerate payment.
• Define integrations with ERPs, accounting platforms, payment providers, inboxes, files, and APIs, along with agent actions, permissions, approval rules, and human handoffs.
• Validate solutions using representative customer workflows and data.
• Agree on success criteria and connect results to business value.
• Qualify opportunities with GTM, lead technical conversations, and resolve blockers early.
• Set clear expectations about current capabilities and required work.
• Translate discovery into requirements, integration plans, acceptance criteria, and responsibilities.
• Work with Engineering and CX through launch and handoff.
• Bring recurring customer needs to Product and Engineering with concrete examples, business impact, and proposed solutions.
• Build reusable POC environments, agent workflow designs, integration guides, and implementation playbooks.
• Design and validate agentic collections, payment-blocker resolution, and cash-application workflows.

Benefits

• Competitive salary and meaningful equity.
• Medical, dental, and vision coverage.
• Flexible paid time off.
• Dinner stipend.
• Beautiful office in Flatiron, New York.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed