Solutions Architect

Vividly

17d • Remote

About The Position

We’re looking for a Solutions Architect who can bridge the gap between what our customers need to accomplish and how Vividly should be designed to support them. This role is ideal for someone who enjoys understanding complex business processes, challenging the status quo, and turning customer requirements into scalable future-state solutions. You’ll work across business processes, accounting workflows, data, integrations, and Vividly configuration to ensure our customers are set up correctly from the beginning. The Solutions Architect is a critical part of our customer onboarding experience. You’ll help preserve continuity from Sales through Implementation, ensure requirements are understood before teams begin building, and keep multiple implementation work streams aligned around one cohesive solution.

Requirements

• Have 4+ years of experience in Solution Architecture, Solutions Consulting, Implementation Consulting, Business Systems, ERP consulting, CPG technology, or a similar customer-facing role.
• Have experience understanding complex business processes and translating them into scalable system or workflow designs.
• Can move comfortably between business requirements and technical conversations without needing to personally engineer every solution.
• Understand financial or operational workflows such as deductions, accounts receivable, accruals, revenue, forecasting, reconciliation, or accounting.
• Have experience with ERP systems such as NetSuite, SAP, Microsoft Dynamics, Sage, QuickBooks, or similar platforms.
• Understand integration concepts including APIs, data flows, field mappings, master data, authentication, and system dependencies.
• Can facilitate complex conversations involving Accounting, Finance, Sales, Operations, IT, and executive stakeholders.
• Are comfortable challenging existing processes and recommending a better future-state approach rather than simply recreating what a customer does today.
• Can distinguish between a business requirement, configuration requirement, integration requirement, product gap, and scope change.
• Have strong documentation skills and can turn ambiguous conversations into clear requirements and decisions.
• Are comfortable working directly with customers and establishing credibility as a trusted advisor.
• Can manage ambiguity, make sound decisions with incomplete information, and know when additional expertise is required.
• Learn quickly and can develop expertise across new products, workflows, ERP systems, and customer use cases.
• Are highly organized and capable of maintaining context across multiple complex customer implementations.
• Are comfortable operating in a fast-paced startup environment where processes are evolving and you'll help improve them.
• Have strong judgment, executive presence, and communication skills.
• Want to have a foundational impact on how a growing SaaS organization delivers complex customer solutions.

Nice To Haves

• Experience with CPG, Trade Promotion Management, Deduction Management, Cash Application, Sales Finance, or CPG accounting is strongly preferred, but we would also consider candidates with strong solution architecture experience in adjacent financial or operational SaaS environments who demonstrate the ability to learn the industry quickly.

Responsibilities

• Review pre-sales discovery, commitments, requirements, and proposed solutions to ensure continuity from Sales into onboarding.
• Lead customer Solution Alignment sessions to validate business objectives, requirements, workflows, dependencies, assumptions, and success criteria.
• Understand customers' current-state processes and design scalable future-state workflows using Vividly.
• Translate customer requirements into clear solution designs that Implementation, Integrations, Managed Services, and Customer Success can execute against.
• Design solutions across trade planning, deductions, Cash Application, accruals, forecasting, reporting, pricing, customer/product hierarchies, revenue, and related workflows.
• Understand how Vividly fits within the customer's broader ecosystem, including ERP systems, banks, retailer/distributor data, syndicated data, and other business systems.
• Partner with Integration Solutions Engineering to define integration requirements, data flows, system dependencies, cadence, and technical constraints.
• Partner with Managed Services to define document retrieval, deduction, and operational requirements.
• Define clear requirements and acceptance criteria before configuration or development begins.
• Identify potential implementation risks, dependencies, scope gaps, and product limitations early enough to prevent downstream rework.
• Maintain clear documentation of solution decisions, workflows, requirements, assumptions, and dependencies.
• Provide Implementation with an actionable blueprint for portal configuration and customer setup.
• Remain engaged throughout onboarding to answer design questions and resolve ambiguity without taking over day-to-day project management.
• Evaluate new requirements discovered during implementation and determine whether they represent configuration changes, integration requirements, product gaps, or changes in scope.
• Support change-order and re-scoping conversations when customer requirements materially differ from the approved solution.
• Participate in critical implementation checkpoints, design reviews, UAT, and go-live readiness when solution validation is required.
• Partner with Product and Engineering on recurring customer requirements, product gaps, and opportunities to improve Vividly's capabilities.
• Help establish reusable solution patterns, implementation standards, discovery frameworks, and best practices that reduce customization and accelerate onboarding.
• Ensure critical solution context transfers cleanly to Customer Success so customers don't lose continuity after go-live.

Benefits

• A modern, remote-first workplace
• Stipend upon hire to help create a comfortable, productive home office
• Vividly days off & flexible PTO
• Healthcare, Dental and Vision - We cover 100% of your monthly premiums and 50% of all dependents
• 401(k) - With a 3% employer contribution
• Weekly $20 Sharebite Meal Stipend
• Monthly $50 Wellness Reimbursement
• Monthly $200 Remote Work Stipend

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed