Solutions Analyst - Technology Adoption

Phoenix Oversight Group LLC • Arlington, VA

3d • Remote

About The Position

The Solutions Analyst helps translate modernized processes and technology into solutions that Department of the Interior employees can understand, validate, and adopt. On PhoenixTeam’s DOI modernization program, the role combines process and solution analysis with AI-assisted analysis, documentation, lightweight prototyping, testing, training, change enablement, and user feedback across technology and workflow changes. This is not a communications-only position: the analyst must understand solutions well enough to participate in discovery, follow data and workflow changes, support testing, and turn technical and process decisions into accurate user-facing materials.

The position is full-time, W2, and primarily remote within the United States. Occasional travel to DOI locations may be required based on project needs. The schedule is 40 hours per week, Monday through Friday, with required availability during DOI core hours of 9:30 a.m. to 3:30 p.m. Eastern Time. The target start is as soon as possible, subject to required government onboarding. The program supports Department of the Interior modernization. Applicants must be able to complete the background investigation, suitability, credentialing, and system-access requirements for a Moderate Risk Public Trust position.

Requirements

• Bachelor's degree and at least 5 years of relevant experience in solutions analysis, business analysis, process improvement, technology adoption, change enablement, or related work.
• Experience supporting technology or process change from discovery through testing and adoption, not only producing communications after a solution is complete.
• Experience creating accurate SOPs, job aids, training materials, workflow documentation, or other user-facing implementation content.
• Ability to understand enterprise applications, data flows, automation, and integration concepts well enough to explain solution changes clearly to users and stakeholders.
• Ability to successfully complete the background investigation, suitability, credentialing, and system-access requirements applicable to a Moderate Risk Public Trust position.

Nice To Haves

• Experience with Microsoft Power Platform, SharePoint/Microsoft 365, or similar enterprise collaboration and low-code environments.
• Experience producing Section 508-conformant documentation, accessible training content, or captioned instructional media.
• Federal consulting or professional-services experience.
• Prosci, ADKAR, or comparable change-management training or certification.
• Experience using generative AI or LLM tools for analysis, research, documentation, solution exploration, lightweight prototyping, training, or user enablement.

Responsibilities

• Participate in discovery and process-review sessions to understand current workflows, future-state changes, user groups, risks, and adoption needs.
• Use LLMs and other AI tools to synthesize discovery findings, analyze information, draft and refine documentation, explore solution approaches, and support lightweight prototyping and validation.
• Translate solution changes into SOPs, workflow diagrams, templates, job aids, training content, communications, and other user-facing materials.
• Document roles, data, system interactions, business rules, and operational impacts as low-code, AI, and automation capabilities are introduced.
• Work in small cross-functional pods with business, process, and technical teammates across discovery, analysis, lightweight prototyping, testing, user feedback, and adoption; help refine solutions based on team findings.
• Maintain documentation standards, version control, and traceability so process and training materials remain aligned with the delivered solution.
• Help ensure user-facing materials and digital deliverables meet Section 508 accessibility expectations and applicable DOI standards.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level