Technology Solutions Analyst

Peoria Park District • Peoria, IL

4d • $23 - $26 • Onsite

About The Position

Under the supervision of the Information Security Supervisor, the Technology Solutions Analyst is responsible for collecting, validating, cleaning, organizing, and analyzing operational and program data. They will assist in developing and performing training to allow staff to create their own reports, dashboards, visualizations, and performance measures. This role supports data governance, records-retention, privacy, accessibility, and security requirements. The analyst will serve as a functional and technical resource for District applications, modules, interfaces, and vendor-hosted services, eliciting and documenting user needs, workflows, and functional requirements. They will configure application settings, coordinate upgrades, and perform various types of testing. Additionally, the analyst will investigate application incidents and data issues, maintain application inventories, and assist with access reviews. The role involves studying business processes to identify opportunities for improvement, researching emerging technologies, and evaluating proposed solutions based on various criteria. The analyst will receive and resolve assigned issues, escalating when necessary, and provide basic end-user support for software and hardware. They will record all incident information for internal billing, adhere to technology and business continuity plans, and maintain knowledge of District software and applications. This includes coordinating software/hardware installations, providing technical support, and being on-call 24/7 for IT support, including responding to server room monitors. The role requires working cooperatively with vendors, maintaining the security and integrity of all computer and telecommunications systems, and recording time for department chargebacks. Ordering parts and repairs, communicating with the Information Security Supervisor, and following all District rules, policies, safety procedures, and performing other assigned duties are also part of the responsibilities. Essential Functions include the ability to sit, walk, crawl, balance, stoop, kneel, crouch, and reach for extended periods, and moderately lift and carry up to 50 pounds occasionally.

Requirements

• Associate's degree in Computer Science, Technology, or Information Systems from an accredited college or technical school. Although a degree is preferred, experience in a like position with similar duties may be substituted for all or part of the educational requirement.
• Must have current FAA Part 107 certification, or the ability to obtain required certification within 18 months of employment.
• Requires at least one year of desktop support experience.
• Must have a valid Illinois Class D Driver's License.
• Practical knowledge of multiple operating systems, such as Windows, Linux, Mac OS, Android, iOS, etc.
• Databases, PHP, NGINX, Apache, DNS, WAF, and other related technologies, APIs.
• Data collection, data quality, descriptive analysis, visualization, reporting, performance management.
• Process mapping, workflow analysis, workflow testing, configuration control.
• Researching, evaluating, piloting, and measuring technology-enabled improvements.
• Data and AI governance, fundamental cybersecurity, privacy, accessibility, records management.
• Use of spreadsheets, databases, ticketing, collaboration, and application-administration tools.
• Backup/recovery and disaster recovery methods.
• Ability to communicate in English effectively with fellow staff and the public both orally and in writing and to read and understand materials printed in English.
• Ability to translate operational needs into clear technical or functional requirements and explain technical information to non-technical users.
• Ability to introduce creative solutions to organizational problems where technology can assist.
• Ability to maintain self-control and composure in difficult situations.
• Ability to be attentive to detail.
• Ability to have good time management.
• Ability to have strong problem solving and analytical thinking skills.
• Ability to troubleshoot proactively, problem solve, and make sound judgments with respect to confidentiality and legislative/regulatory compliance.
• Ability to maintain strict confidentiality regarding the information and data on electronic files.
• Ability to be flexible and able to adapt to quickly changing priorities.
• Ability to be flexible with hours to cover required work.
• Ability to be professional, respectful, accountable, innovative, safe, and equitable to both internal and external customers.

Nice To Haves

• Ability to sit, walk, crawl, balance, stoop, kneel, crouch, and reach for extended periods of time.
• Ability to moderately lift and carry up to 50 pounds occasionally.

Responsibilities

• Collects, validates, cleans, organizes, and analyzes operational and program data from approved sources.
• Assists in the development and performs training to allow staff to develop their own reports, dashboards, visualizations, and performance measures from available District data.
• Supports data governance, records-retention, privacy, accessibility, and security requirements when handling District information.
• Serves as functional and technical resource for District applications, modules, interfaces, and vendor-hosted services.
• Elicits and documents user needs, workflows, functional requirements, acceptance criteria, and configuration changes.
• Configures approved application settings, coordinates upgrades and releases.
• Performs functional, regression, integration, and user-acceptance testing.
• Investigates application incidents and data issues, documents root causes, workarounds, and coordinates resolution with internal teams and/or vendors.
• Maintains District application inventories and supporting documentation.
• Assists with access reviews and role-based permissions in accordance with District and best practice security and separation-of-duties practices.
• Studies District business processes and service-delivery challenges to identify opportunities for simplification, automation, integration, or improved use of existing tools.
• Researches emerging technologies, prepares option analysis, demonstrations, proofs of concept, and recommendations.
• Supports small pilots and improved initiatives and evaluates build vs buy.
• Evaluates proposed solutions using criteria such as user value, feasibility, cost, accessibility, interoperability, cyber security, privacy, records obligations, equity, and operational risk.
• Receives and resolves assigned issues.
• Escalate issues to next tier support in a timely manner when first level resolution is not possible.
• Escalate issues to manufacturer support in a timely manner if next tier support is not available.
• Troubleshoot basic end user issues with software applications and hardware devices, and provide basic application support.
• Record all information associated with incidents, problems and/or requests in an accurate and timely manner for internal billing purposes.
• Adhering to ongoing technology and business continuity plans for the District, including hardware/software rotation (hand-down) schedule.
• Maintain a working knowledge of District computer software and applications.
• Researching and coordinating with end-user for installation of software, hardware, and communication equipment associated with system expansion and operations in coordination with Information Security Supervisor.
• Providing technical support to staff and troubleshoot problems that arise in operations of District systems- hardware, wireless, and software.
• This support includes being on-call 24/7 as IT support analyst via cell phone, as occasional early morning, evening, and weekend hours and being on-call is required as needed.
• On-call to respond to various server room monitors for heat, humidity, water, etc.
• Working cooperatively with District consultants and/or vendors.
• Maintaining security and integrity of all computers and telecommunications, including passwords/passcodes, District email, internet, and intranet in compliance with the District's established Information Security Management System.
• Recording and track time dedicated to projects/department charge backs for other departments accurately, including installations of hardware and software at all locations.
• Ordering parts and repairs as required maintaining systems.
• Communicating daily or more frequently if needed with Information Security Supervisor in relation to requests made to the department.
• Follow all Peoria Park District rules, policies, and procedures.
• Follow all safety procedures that pertain to the duties performed; support all aspects of the District’s safety program.
• Perform all other duties as assigned.

Benefits

• Paid sick days
• vacation days
• holidays
• Longevity bonus program
• wellness program
• Pension and retirement programs
• Social Security participating
• Exceptional health plan
• Paid Life Insurance
• Disability Insurance
• Discounted recreation classes and free admission to select Park District facilities for full-time employees and dependents.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree