Emerging Technology Adoption Specialist

Autodesk•Denver, CO

2d•$72,000 - $128,260

About The Position

We’re looking for a Emerging Technology Adoption Specialist (ETAS) to support our Emerging Business / Regional and Territory segments, with a focus on high-growth customers with significant adoption and expansion potential. In this role, you will act as a trusted advisor, helping customers achieve measurable business outcomes while accelerating adoption, strengthening retention, and supporting long-term growth. The Emerging Technology Adoption Specialist, Autodesk Forma/Construction focuses on onboarding new customers, accelerating time to value, and driving sustained adoption of Autodesk Forma. This is a strategic role at scale, combining data-driven insights, proactive customer engagement, and targeted relationship management to maximize impact across a broad portfolio of customers.

Requirements

5+ years of experience in a customer-facing B2B role, such as Customer Success or Account Management
Bachelor’s degree or equivalent professional experience
Strong curiosity and ability to quickly learn customers’ businesses, industries, and Autodesk solutions, including the AEC industry
Customer-first mindset with a passion for solving problems, navigating change, and delivering measurable value
Ability to build trusted relationships, collaborate cross-functionally, and constructively navigate conflict or misalignment
Strong executive presence and communication skills, with the ability to simplify complex ideas for diverse audiences
Proven accountability for customer outcomes, retention, renewals, and identifying expansion opportunities in partnership with Sales

Responsibilities

Develop a deep understanding of customer goals, priorities, and success criteria
Create and execute success plans aligned to customer business outcomes
Act as a trusted advisor, guiding customers on best practices and long-term strategy
Manage a portfolio of Regional and Territory customers through a balanced, medium-touch approach, combining scalable digital engagement with targeted, high-value interactions.
Prioritize accounts based on growth potential, risk, and strategic importance
Drive meaningful product adoption tied to customer KPIs and business outcomes
Use data and insights to deliver proactive, outcome-oriented recommendations
Identify and influence expansion opportunities within accounts
Contribute to pipeline through strategic account planning
Monitor customer health and engagement signals to proactively mitigate churn risk