Emerging Technology Adoption Specialist

Autodesk•Denver, CO

About The Position

The Emerging Technology Adoption Specialist (ETAS) supports Autodesk’s Emerging Business / Regional and Territory segments, focusing on high-growth customers with significant adoption and expansion potential. The role serves as a trusted advisor to help customers achieve measurable business outcomes while accelerating adoption, strengthening retention, and supporting long-term growth. Focused on Autodesk Forma/Construction, the specialist onboards new customers, accelerates time to value, and drives sustained adoption of Autodesk Forma. This strategic, scaled role combines data-driven insights, proactive customer engagement, and targeted relationship management across a broad customer portfolio.

Requirements

At least 5 years of experience in a customer-facing B2B role, such as Customer Success or Account Management.
Bachelor’s degree or equivalent professional experience.
Strong curiosity and ability to quickly learn customers’ businesses, industries, and Autodesk solutions, including the AEC industry.
Customer-first mindset and passion for solving problems, navigating change, and delivering measurable value.
Ability to build trusted relationships, collaborate cross-functionally, and constructively navigate conflict or misalignment.
Strong executive presence and communication skills, including the ability to simplify complex ideas for diverse audiences.
Proven accountability for customer outcomes, retention, renewals, and identifying expansion opportunities in partnership with Sales.

Responsibilities

Develop a deep understanding of customer goals, priorities, and success criteria.
Create and execute success plans aligned with customer business outcomes.
Act as a trusted advisor, guiding customers on best practices and long-term strategy.
Manage a portfolio of Regional and Territory customers through a balanced, medium-touch approach that combines scalable digital engagement with targeted, high-value interactions.
Prioritize accounts based on growth potential, risk, and strategic importance.
Drive meaningful product adoption tied to customer KPIs and business outcomes.
Use data and insights to deliver proactive, outcome-oriented recommendations.
Identify and influence expansion opportunities within accounts.
Contribute to pipeline through strategic account planning.
Monitor customer health and engagement signals to proactively mitigate churn risk.