Solution Analyst III - ServiceNow

JPMorgan Chase & Co. • Plano, TX

6d

About The Position

As a Solutions Analyst III within the Digital Workflows group and Infrastructure Platforms team at JPMorganChase, you will work on an agile team designing and delivering trusted, market-leading technology products in a secure, stable, and scalable way. You will translate stakeholder business requirements into well-defined user stories and support technology solutions across technical areas and business functions in support of the firm’s objectives. The role involves close collaboration with product, engineering, architecture, controls, operations, QA, and business stakeholders, while supporting strategic outcomes and professional development.

Requirements

• 3+ years of experience or equivalent expertise in solutions analysis, technical program delivery, or a related field.
• Advanced applied experience as a Business Analyst, Solutions Analyst, Product Analyst, or in a similar role delivering technology solutions.
• Experience balancing customer demands against team capacity to produce and manage a prioritized backlog of requirements.
• Demonstrated experience translating complex requirements into well-structured user stories with clear acceptance criteria.
• Strong understanding of Agile delivery (Scrum/Kanban), product backlogs, and iterative development.
• Ability to work across technical and non-technical stakeholders and communicate clearly at all levels.

Nice To Haves

• Experience with the ServiceNow platform.
• ServiceNow Certified System Administrator.
• Bachelor’s degree or equivalent practical experience.

Responsibilities

• Elicit and document business requirements by engaging with product owners, business stakeholders, and technical teams to ensure alignment and feasibility.
• Partner with Product Owners, Engineering, Architecture, Controls, and Operations to shape problem statements, clarify desired outcomes, and translate business needs into clear, testable requirements and prioritized user stories.
• Own backlog quality end-to-end, including story curation, definition of ready, detailed acceptance criteria, dependency mapping, and a transparent prioritization rationale aligned to business value.
• Translate complex workflows into artifacts such as process maps, journey flows, decision tables, business rules, and as-is/to-be documentation; perform gap analysis between current-state capabilities or processes and target-state requirements.
• Facilitate trade-off discussions across stakeholders, document decisions, and ensure scope changes are assessed for timeline, risk, and downstream impacts.
• Define and coordinate testing with QA and business stakeholders, develop test scenarios, support UAT planning and execution, validate results, and manage defect triage through resolution.
• Identify operational and control gaps and partner with risk and control functions to support policy adherence, evidence collection, and sustainable controls-by-design.
• Produce and maintain documentation, including epics, features, stories, release notes, stakeholder updates, and RAID logs, ensuring traceability from business objectives to delivered outcomes.
• Monitor delivery health and outcomes by defining success metrics with product partners, tracking progress, surfacing risks and issues early, and driving continuous improvement through retrospectives and root-cause analysis.

Benefits

• Comprehensive health care coverage
• On-site health and wellness centers
• Retirement savings plan
• Backup childcare
• Tuition reimbursement
• Mental health support
• Financial coaching
• Eligible roles may receive commission-based pay and/or discretionary incentive compensation in cash and/or forfeitable equity

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed