Solution Analyst III - ServiceNow

JPMorganChase • Plano, TX

5d

About The Position

As a Solutions Analyst III within the Digital Workflows group and Infrastructure Platforms team at JPMorganChase, you will work on an agile team designing and delivering trusted technology products in a secure, stable, and scalable way. You will translate stakeholder business requirements into well-defined user stories and support technology solutions across technical areas and business functions. The role involves collaborating with product, engineering, architecture, controls, operations, QA, and business stakeholders to support the firm’s objectives.

Requirements

• At least 3 years of experience or equivalent expertise in solutions analysis, technical program delivery, or a related field.
• Advanced applied experience as a Business Analyst, Solutions Analyst, Product Analyst, or in a similar role delivering technology solutions.
• Experience balancing customer demands against team capacity to create and manage a prioritized requirements backlog.
• Demonstrated experience translating complex requirements into well-structured user stories with clear acceptance criteria.
• Strong understanding of Agile delivery, including Scrum or Kanban, product backlogs, and iterative development.
• Ability to work across technical and non-technical stakeholders and communicate clearly at all levels.

Nice To Haves

• Experience with the ServiceNow platform.
• ServiceNow Certified System Administrator certification.
• Bachelor’s degree or equivalent practical experience.

Responsibilities

• Elicit and document business requirements with product owners, business stakeholders, and technical teams, ensuring alignment and feasibility.
• Partner with Product Owners, Engineering, Architecture, Controls, and Operations to shape problem statements, clarify outcomes, and translate needs into testable requirements and prioritized user stories.
• Maintain backlog quality, including story readiness, acceptance criteria, dependency mapping, and prioritization rationale aligned with business value.
• Create artifacts that explain complex workflows, such as process maps, journey flows, decision tables, business rules, and current-state and target-state documentation; conduct gap analysis.
• Facilitate cross-functional alignment and trade-off discussions, document decisions, and assess scope changes for impacts on timelines, risk, and downstream teams.
• Coordinate testing with QA and business stakeholders by developing test scenarios, supporting UAT planning and execution, validating results, and managing defects through resolution.
• Identify operational and control gaps and work with risk and control functions to support policy adherence, evidence collection, and sustainable controls-by-design.
• Create and maintain documentation such as epics, features, stories, release notes, stakeholder updates, and RAID logs, preserving traceability from business objectives to outcomes.
• Monitor delivery health and outcomes, define success metrics with product partners, track progress, surface risks and issues, and support continuous improvement through retrospectives and root-cause analysis.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed