Solution Support Associate - Data & Platform

SAP • Vancouver, BC

2d • CA$46,100 - CA$95,200 • Hybrid

About The Position

This role focuses on helping support engineers understand and adapt to ongoing organizational changes, new processes, and evolving ways of working. You will play a key role in translating complex business and organizational updates into clear, practical guidance that enables teams to deliver consistent, high-quality customer support. This is a hybrid role based out of the SAP Vancouver office, working in-office with the team 3 days per week. Candidates in Canada must be legally entitled to work in Canada at the time of application. This position is not eligible for employer-sponsored work authorization (e.g., LMIA or other immigration support). We are looking for an early-career professional to join our Customer Experience and Transformation team, supporting Technical Support Data & Platform organizations. You'll gain hands-on experience in how large-scale support organizations evolve—working at the intersection of strategy, communication, and operations. This is a great opportunity to build skills in change management, stakeholder alignment, and support delivery at scale.

Requirements

• Bachelor's degree or equivalent experience in business, communications, technology, or a related field
• Strong communication skills with the ability to simplify complex information
• Demonstrated ability to create clear, engaging communication materials, including: PowerPoint presentations, Wiki pages / knowledge articles, Blog-style updates and internal communications, Other communication and content delivery formats
• Foundational knowledge or interest in change management practices, such as: Understanding of change management concepts or frameworks (e.g., ADKAR, stakeholder communication, change adoption principles)
• Ability to collaborate across teams and work in a fast-changing environment
• Comfort working with leaders and leadership teams, including preparing concise updates, listening openly to different perspectives, and helping align messages across stakeholder groups
• Strong organizational skills and attention to detail
• Functional proficiency in English is required for positions based in Quebec.

Nice To Haves

• Relevant coursework, certification, or training (e.g., Prosci, organizational change, project/change management fundamentals) is a plus
• Internship or experience in communications, project management, or operations
• Exposure to technical support, IT, or platform-based environments

Responsibilities

• Translate organizational and process changes into simple, actionable guidance for support engineers
• Help communicate updates to workflows, policies, and tools that impact daily support operations
• Partner with teams across Support, Development, Operations, and Leadership to ensure alignment and clarity
• Participate as a contributing member of the leadership team by preparing discussion topics, sharing updates, capturing decisions, and following through on agreed actions
• Support communication planning and delivery for organizational updates and new initiatives
• Identify and help reduce confusion during organizational or process changes
• Reinforce key messages to ensure teams understand and adopt new ways of working

Benefits

• Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.
• SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively.
• SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management.
• As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development.
• SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best.
• SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities.
• The targeted combined range for this position is 46100-95200CAD.
• A summary of benefits and eligibility requirements can be found by clicking this link: www.SAPNorthAmericaBenefits.com.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level