Platform Support Associate
About The Position
The Platform Support Associate provides advanced support for assigned business processes and applications used by Huntington Technology Finance and Huntington Vendor Finance. Duties and Responsibilities: Maintain, monitor, and update assigned business processes and systems. Research, analyze, and resolve moderately complex issues with limited supervision. Identify and implement process or system improvements to enhance efficiency and effectiveness. Review system reports and recommend routine enhancements or corrections. Provide technical and functional support to business users and managers. Serve as a liaison between system users, software vendors, and internal partners to support issue resolution. Support training efforts and contribute to projects as assigned. Collaborate with the Development Team on process clarification, use cases, and testing needs. Participate in daily stand-ups, backlog refinement in order to stay informed of upcoming production changes. Monitor and manage internal inquiries, enhancement requests, and production support tickets; provide clear, timely updates and resolution status to internal stakeholders. Communicate system enhancement needs and defects to the Development Team. Support system testing in Oracle and Apollo, including reviewing requirements and acceptance criteria and executing test scripts. Performs other duties as assigned.
Requirements
- Bachelor’s Degree
- 1+ years of related experience
- Strong proficiency in both Apollo and Oracle
- Strong proficiency with Microsoft Office Suite.
- Advanced analytical and mathematical skills.
- Excellent written and verbal communication skills.
- Ability to multitask and work in a fast-paced environment with strong organizational skills and attention to detail.
- Ability to identify continuous improvement opportunities and solutions.
- Ability to prioritize multiple projects.
- Applicants must be currently authorized to work in the United States on a full-time basis.
Nice To Haves
- Equivalent combination of education and related experience will be considered
Responsibilities
- Maintain, monitor, and update assigned business processes and systems.
- Research, analyze, and resolve moderately complex issues with limited supervision.
- Identify and implement process or system improvements to enhance efficiency and effectiveness.
- Review system reports and recommend routine enhancements or corrections.
- Provide technical and functional support to business users and managers.
- Serve as a liaison between system users, software vendors, and internal partners to support issue resolution.
- Support training efforts and contribute to projects as assigned.
- Collaborate with the Development Team on process clarification, use cases, and testing needs.
- Participate in daily stand-ups, backlog refinement in order to stay informed of upcoming production changes.
- Monitor and manage internal inquiries, enhancement requests, and production support tickets; provide clear, timely updates and resolution status to internal stakeholders.
- Communicate system enhancement needs and defects to the Development Team.
- Support system testing in Oracle and Apollo, including reviewing requirements and acceptance criteria and executing test scripts.
- Performs other duties as assigned.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
