Platform Support Architect
Ondaro (US)
•$150,000 - $170,000
About The Position
Ondaro is seeking a high-performing Platform Support Architect that help build a customer-focused relationship with the client to identify technical and business challenges and develop architectural specifications and requirements to arrive at the best solution.
Requirements
- Highly skilled and proficient in the discipline.
- 5+ years of experience implementing and integrating ServiceNow.
- 5+ years of general business or IT experience.
- HAM/SAM CIS Certifications.
- Certified System Administrator.
- ServiceNow Implementation Badge.
- Hands-on development experience.
- Expert-level proficiency in ServiceNow product line, including current CIS certification(s) related to your area of focus (e.g., Sec/Risk, CSM, ITOM).
- Experience scripting in ServiceNow using JS: Business Rules, Client Scripts, UI Actions, UI Pages, Angular JS, Jelly, etc.
- Fundamental understanding of the key technologies relevant to the ServiceNow integration solutions including: SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SOAP
- Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
Nice To Haves
- Degree in Information Technology, Business, or related field (preferred); or equivalent combination of education, training, and experience.
Responsibilities
- Lead onsite and virtual technical requirements gathering workshops
- Act as the key technical interface between the Cask development team and the customer
- Lead a team of internal technical resources to deliver on support, enhancement, and project deliverables
- Takes overall ownership of the quality of the technical technical requirements delivered to our business users on the ServiceNow platform
- Lead the architectural design, development, deployment, and technical quality of the ServiceNow platform and integrations
- Identify potential opportunities for improvement based on ServiceNow capabilities and instill a spirit of continuous improvement
- Research partner or vendor solutions to advise on optimal tools for integrations to meet client requirements
- Contribute to projects/programs that may address future concepts, products, and technologies
- Partnership with peer practices to define dependencies and prerequisites required for solution and platform success
- Communicate, enforce, and integrate development best practices and technology standards
- Actively reduce technical debt and drive platform standards
- Assist pre-sales team with scoping service engagements typically involving ServiceNow products and complex integrations with client applications/systems
- Provide mentorship to other technical team members on technical design standards and best practices
- Proactively maintain expert knowledge and understanding of the latest ServiceNow platform and product offerings
- Maintain expert knowledge of the ServiceNow Products related to your domain expertise
- Participates in creating differentiated go-to-market thought leadership
- Serve as an expert in the ServiceNow platform, leading ServiceNow best practices, advancements, and innovation
- Maintain expert knowledge of the ServiceNow platform and products
- Perform research into technology partners or other vendor solutions in the context of client requirements for integration
- Contribute to the continual improvement of Cask Technical processes, standards, and thought leadership
- May manage other Coopers
- Serves as Technical Lead on projects
- Conducts complex work, with latitude for independent judgment
Benefits
- Paid training, including ServiceNow certifications
- Training dollars and hours into our annual plan for each and every employee
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
Associate degree
