Platform Architect

Apple

8h • Hybrid

About The Position

Imagine what you could do here. The people here at Apple don’t just create products — they create the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it. Apple’s Sales organization generates the revenue needed to fuel our ongoing development of products and services. This in turn enriches the lives of hundreds of millions of people around the world. Our sales team is, in many ways, the face of Apple to our largest customers. We are here to make sure we do the right thing for the customer and provide solutions that fit within their environment. We solve business and technical problems to ensure success for both Apple and its customers. We provide technical sales consulting and support with the objective of transforming the way people work, teach, and learn. This is a home office, field sales role based in the posting location and requires up to 35% domestic travel. As a Platform Architect within the Canadian Field Engineering team for Apple’s channel sales organization, you will play a pivotal role in helping business and education partners and customer successfully adopt and scale our platform across their organizations. Your primary responsibility will be to guide the build of best-in-class IT practices and environments that support the scaled use of our products, ensuring long-term success beyond your direct engagement. You will serve as a trusted advisor, helping partners build practices to deploy, manage, and secure our platform at scale while also addressing user experience, application and support strategies, and overall lifecycle management needs. A key part of your role will be introducing long-term service offerings delivered by partners that ensure ongoing customer success at scale. Deeply understand our customer’s and partner’s organizations and ambitions—and be seen as a trusted advisor on the Apple hardware, software and services. Work collaboratively across Apple, channel partners, to build technical practices at partner organizations to enhance readiness of our platform and support end customers in business and education. Deliver the technical enablement strategy and execute readiness initiatives to integrate Apple into our partner’s product and service offerings. Regularly assess and communicate the strength and efficiency of partner capabilities. Guide and shadow partner organizations in their customer implementations.

Requirements

• Baccalauréat ou expérience équivalente.
• 7 ans d’expérience dans le déploiement et la gestion de la technologie Apple dans des environnements informatiques complexes et hétérogènes de grande taille.
• Connaissance approfondie de l’architecture de sécurité de la plateforme, ce qui comprend la sécurité et la conformité.
• Expertise approfondie en matière de solutions de gestion de client Mac (p. ex. Jamf, Omnissa Workspace One, Microsoft Intune, pkgbuild, autopkg, Packages, Composer).
• Expertise en matière de solutions de fournisseur d’identité (p. ex. Microsoft Entra, Okta).
• Expérience des langages de programmation (p. ex. Python, Swift, Ruby).
• Expertise en matière des scripts shell UNIX (p. ex. Bourne, bash, zsh).
• Expertise en télémétrie, gestion des performances des applications, outils numériques d’expérience des employés (osquery ou équivalent).
• Solide compréhension des équivalents Windows de ce qui précède.
• Connaissance pratique de plusieurs systèmes d’exploitation, notamment Windows, macOS et iOS/iPadOS.
• Expertise dans la préparation et l’exécution de présentations, démonstrations et séminaires convaincants.
• Aptitude à établir, entretenir et renforcer des relations de haut niveau avec la clientèle et les partenaires.
• Solides compétences en communication, avec la capacité de transmettre des informations techniques complexes de manière claire et efficace à des publics techniques et non techniques, y compris à des cadres supérieurs.
• Maîtrise de l’anglais et du français est requise.
• Vaste expérience dans l’engagement et l’habilitation des partenaires de distribution pour générer des résultats de vente conjoints.
• Capacité d’être à l’aise avec l’ambiguïté et d’apporter structure et clarté là où il n’y en a pas.
• Excellentes aptitudes en communication, en présentation et en organisation.
• Passion de l’amélioration continue, de la curiosité pour découvrir des lacunes, de la résilience pour gérer l’ambiguïté et de la volonté d’optimiser les processus et de créer des solutions.
• Maîtrise de l’écoute active et du débat, avec le souci de trouver les meilleures solutions, même si cela implique de revoir les idées initiales.
• Excellentes aptitudes à collaborer et à établir des relations, y compris la capacité à influencer de manière transversale, à s’orienter dans les structures organisationnelles et à gérer des relations complexes.

Responsibilities

• Guide the build of best-in-class IT practices and environments that support the scaled use of our products, ensuring long-term success beyond your direct engagement.
• Serve as a trusted advisor, helping partners build practices to deploy, manage, and secure our platform at scale while also addressing user experience, application and support strategies, and overall lifecycle management needs.
• Introduce long-term service offerings delivered by partners that ensure ongoing customer success at scale.
• Deeply understand our customer’s and partner’s organizations and ambitions—and be seen as a trusted advisor on the Apple hardware, software and services.
• Work collaboratively across Apple, channel partners, to build technical practices at partner organizations to enhance readiness of our platform and support end customers in business and education.
• Deliver the technical enablement strategy and execute readiness initiatives to integrate Apple into our partner’s product and service offerings.
• Regularly assess and communicate the strength and efficiency of partner capabilities.
• Guide and shadow partner organizations in their customer implementations.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree