Platform Support Engineer

Schonfeld•New York, NY

2d•$110,000 - $120,000•Onsite

About The Position

The Platform Support Engineer will serve as the first point of contact for production issues, support requests, and system alerts. You will triage, investigate, and resolve incidents in real time, escalating when necessary while collaborating with our software-development teams to ensure seamless deployment of new code into production. Beyond firefighting, you will integrate AI into day-to-day workflows to automate processes, enhance monitoring, and drive operational efficiency, as well as build additional tools to strengthen our environment. Working in a Linux-based environment that harnesses cutting-edge databases and powers our proprietary trading systems, you will help keep Schonfeld’s global platform operating at peak performance.

Requirements

Strong ownership experience and a track record of delivering results
Excellent verbal and written communication skills
A degree in Computer Science, Engineering, or a related field
Experience in financial services supporting trading and post-trade systems
Experience in managing large scale deployments/environments
Experience supporting applications in a Linux environment
Strong scripting skills – Python, Bash, Shell, Perl
Experience developing tools and/or automating processes
Experience with supporting FIX protocol
An understanding of monitoring, and performance management

Nice To Haves

Experience performing FIX certification/onboarding
Experience with NFS and GPFS file systems
Knowledge of storage devices
Experience with application monitoring systems such as ITRS Geneos
Experience with Control-M, job scheduling
Knowledge of q and kdb+
Experience with AWS

Responsibilities

Drive global Incident Management; coordinating, troubleshooting, and resolving live production issues across our quantitative trading platform.
Serve as the front-line guardian of our proprietary trading environment, partnering with teammates in New York, London, and APAC to deliver seamless 24 × 7 “follow-the-sun” support.
Collaborate closely with our development teams to boost reliability, maintainability, and performance.
Serve as the first point of contact for production issues, support requests, and system alerts.
Triage, investigate, and resolve incidents in real time, escalating when necessary.
Ensure seamless deployment of new code into production.
Integrate AI into day-to-day workflows to automate processes, enhance monitoring, and drive operational efficiency.
Build additional tools to strengthen our environment.
Help keep Schonfeld’s global platform operating at peak performance.