Support Specialist Platform

ZENITH INFOTEK LLC • Vancouver, WA

2h • Remote

About The Position

The Support Specialist will support the administration, maintenance, and day-to-day operations of the NOVAtime Time & Attendance platform. This role partners with product, engineering, payroll, and operations teams to coordinate work, manage requests, and ensure timely resolution of system issues and changes.

Requirements

• Experience supporting a Time & Attendance or payroll-related platform (UKG or NOVAtime preferred)
• Experience supporting incidents, creating change controls, and maintaining knowledge content (ServiceNow preferred)
• Experience with integration and middleware tools (IBM MQ and ITX preferred)
• Strong coordination, documentation, and stakeholder communication skills
• Familiarity with Azure DevOps for work management
• Familiarity with AI productivity tools such as Copilot, Power Apps, and Power Automate
• Ability to manage multiple priorities in a fast-paced environment
• Flexibility to work on Sunday’s for about 2 hours – approximately once a month

Responsibilities

• Understand the NOVAtime and/or Workforce platform – user functionality, configurations, reports, etc.
• Support NOVAtime and/or Workforce incidents - triage, provide technical support, troubleshoot remotely and engage on-site technician or vendor (as needed)
• Execute configuration changes as requested by Operations
• Create or update existing integrations with upstream or downstream systems
• Monitor daily and weekly data integrations, ensure successful runs
• Maintain documentation, status reports, and issue logs
• Act as a liaison between vendor and business stakeholders
• Assist with audits, compliance checks, and payroll-related support activities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed