Platform Support Associate

Huntington National Bank•Bloomfield Hills, MI

2d•Onsite

About The Position

The Platform Support Associate provides advanced support for assigned business processes and applications used by Huntington Technology Finance and Huntington Vendor Finance. This role involves maintaining, monitoring, and updating systems, researching and resolving moderately complex issues, and identifying process improvements. The associate will also provide technical and functional support to business users, act as a liaison between users and vendors, and contribute to training and projects. Collaboration with the Development Team on process clarification, use cases, and testing is essential, as is participation in daily stand-ups and backlog refinement. The role requires monitoring and managing inquiries, enhancement requests, and production support tickets, providing clear updates to stakeholders, and communicating system needs and defects to the Development Team. Support for system testing in Oracle and Apollo, including reviewing requirements and executing test scripts, is also a key responsibility.

Requirements

Bachelor’s Degree
1+ years of related experience
Applicants must be currently authorized to work in the United States on a full-time basis.

Nice To Haves

Equivalent combination of education and related experience will be considered
Strong proficiency in both Apollo and Oracle
Strong proficiency with Microsoft Office Suite.
Advanced analytical and mathematical skills.
Excellent written and verbal communication skills.
Ability to multitask and work in a fast-paced environment with strong organizational skills and attention to detail.
Ability to identify continuous improvement opportunities and solutions.
Ability to prioritize multiple projects.

Responsibilities

Maintain, monitor, and update assigned business processes and systems.
Research, analyze, and resolve moderately complex issues with limited supervision.
Identify and implement process or system improvements to enhance efficiency and effectiveness.
Review system reports and recommend routine enhancements or corrections.
Provide technical and functional support to business users and managers.
Serve as a liaison between system users, software vendors, and internal partners to support issue resolution.
Support training efforts and contribute to projects as assigned.
Collaborate with the Development Team on process clarification, use cases, and testing needs.
Participate in daily stand-ups, backlog refinement in order to stay informed of upcoming production changes.
Monitor and manage internal inquiries, enhancement requests, and production support tickets; provide clear, timely updates and resolution status to internal stakeholders.
Communicate system enhancement needs and defects to the Development Team.
Support system testing in Oracle and Apollo, including reviewing requirements and acceptance criteria and executing test scripts.
Performs other duties as assigned.