About The Position

The MCAPS-Core AI Business Process Global Black team helps organizations become AI-powered businesses by using Copilot, AI agents, and Dynamics 365 to reimagine work and realize value. The role is part of the Americas Global Black Belt sales overlay, supporting Microsoft’s largest, most strategic, and complex AI transformation opportunities. The team combines sales expertise, technical acumen, and AI thought leadership to shape deals, translate capabilities into customer value, and help field teams land new solutions. As a Global Blackbelt AI Business Process Solution Advisor, you will lead strategic and complex Dynamics 365, Copilot, and agentic AI pursuits. You will bring AI thought leadership, enterprise sales expertise, and technical acumen to translate agentic AI and business applications into business value for large customers. The role aligns to one or more of the following industries: government, retail, financial services, or healthcare.

Requirements

  • Bachelor’s degree in Computer Science, Information Technology, Business Administration, Information Security, or a related field, and 8+ years of experience in technical solution architecture and enterprise sales, business development, strategic consulting, technical consulting, or a relevant/prioritized industry; or equivalent experience.
  • Experience selling enterprise business applications, including Dynamics 365, Salesforce, Oracle, SAP, ServiceNow, or comparable platforms.
  • Experience leading large, complex strategic pursuits, including opportunity strategy, value-based selling, solution and competitive positioning, business case development, negotiation, and close.
  • Experience shaping AI transformation and agentic business process strategies and translating emerging technologies into differentiated customer value.
  • Technical expertise across business applications and AI solutions, with the ability to lead value, solution, and technical conversations with business and IT decision makers.
  • Experience within financial services, healthcare, government, or retail.

Nice To Haves

  • Bachelor’s degree in Computer Science, Information Technology, Business Administration, Information Security, or a related field, and 12+ years of relevant experience; or equivalent experience.
  • Relevant technical certification(s) in cloud technologies, solution architecture, or a related domain, such as Microsoft Certified: Azure Solutions Architect Expert or Microsoft 365 Certified: Enterprise Administrator Expert, or equivalent industry certification.
  • ERP and/or CCaaS experience.

Responsibilities

  • Lead validation of solution capabilities and business cases with customers, aligning sales approaches to customer priorities and business outcomes.
  • Partner with field teams to identify, qualify, and prioritize high-value opportunities, develop value narratives, and advance complex sales motions.
  • Collaborate with product engineering and go-to-market teams to share customer and field insights that inform solution roadmaps, readiness, and positioning.
  • Build scalable sales guidance, solution patterns, and business-value content that supports consistent execution across field teams and partners.
  • Provide technical and business guidance to sellers and decision makers, helping address adoption considerations and demonstrate solution value.
  • Embody Microsoft’s culture and values.
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