About The Position

The MCAPS-Core AI Business Process Global Black team helps organizations become AI-powered businesses by enabling them to use Copilot, AI agents, and Dynamics 365 to reimagine work and realize value. The role is part of the Americas Global Black Belt (GBB) team, a sales overlay supporting Microsoft’s largest, most strategic, and complex AI transformation opportunities. GBBs combine sales expertise, technical acumen, and AI thought leadership to shape deals and help field teams land new solutions. As a Global Blackbelt AI Business Process Solution Advisor, you will lead strategic and complex Dynamics 365, Copilot, and agentic AI pursuits. You will translate AI and business applications into compelling business value for large customers, aligning to one or more industries: government, retail, financial services, or healthcare. The role requires enterprise sales expertise, technical knowledge, and the ability to operate across customer and Microsoft teams to advance opportunities and improve outcomes.

Requirements

  • Bachelor’s degree in Computer Science, Information Technology, Business Administration, Information Security, or a related field and 6+ years of experience in technical solution architecture and enterprise sales, business development, strategic consulting, technical consulting, or a relevant/prioritized industry; or equivalent experience.
  • Experience selling enterprise business applications, including Dynamics 365, Salesforce, Oracle, SAP, ServiceNow, or comparable platforms.
  • Experience leading large, complex strategic pursuits, including opportunity strategy, value-based selling, solution and competitive positioning, business case development, negotiation, and close.
  • Experience shaping AI transformation and agentic business process strategies and translating emerging technologies into differentiated customer value.
  • Technical expertise across business applications and AI solutions, with the ability to lead value, solution, and technical conversations with business and IT decision makers.

Nice To Haves

  • Bachelor’s degree in Computer Science, Information Technology, Business Administration, Information Security, or a related field and 8+ years of experience in technical solution architecture and enterprise sales, business development, strategic consulting, technical consulting, or a relevant/prioritized industry; or equivalent experience.
  • Relevant technical certification in cloud technologies, solution architecture, or a related domain, such as Microsoft Certified: Azure Solutions Architect Expert or Microsoft 365 Certified: Enterprise Administrator Expert, or equivalent industry certification.
  • Experience within financial services, healthcare, government, or retail.
  • ERP and/or CCaaS experience.

Responsibilities

  • Incubate and scale competitive sales motions by validating differentiated strategies, competitive positioning, and execution approaches with field, engineering, product, marketing, and partner teams; turn customer evidence, win patterns, and sales and technical learnings into reusable guidance and assets.
  • Lead complex, high-impact customer engagements as the competitive sales expert for strategically significant Core and AI opportunities, providing business value guidance, executive-level positioning, and technical validation to shape decision criteria and accelerate decisions.
  • Partner across account, specialist, customer support, partner, engineering, product, marketing, and other teams to build compete plans, align resources, address risks, remove blockers, and advance priority pursuits.
  • Scale competitive capability through knowledge transfer, readiness programs, coaching, Compete Clinics, community sessions, and field-facing guidance for sellers and partners.
  • Capture market signals, customer objections, proof points, and engagement lessons; synthesize them into actionable insights that influence sales strategy, go-to-market execution, product priorities, and competitive motions.
  • Continuously deepen competitive, technical, commercial, and industry knowledge; apply sales judgment and customer evidence to improve win rates, revenue, adoption, consumption, and usage.
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