Solution Lead Managing Director, Healthcare Managed Services

Baker Tilly • Minneapolis, MN

17h

About The Position

Baker Tilly is a leading advisory, tax and assurance firm. Baker Tilly Advisory Group, LP and Baker Tilly US, LLP (Baker Tilly) provide professional services through an alternative practice structure. Baker Tilly US, LLP is a licensed independent CPA firm that provides attest services to its clients. Baker Tilly Advisory Group, LP and its subsidiary entities provide tax and business advisory services to their clients. Baker Tilly Advisory Group, LP and its subsidiary entities are not licensed CPA firms. Baker Tilly Advisory Group, LP and Baker Tilly US, LLP, trading as Baker Tilly, are independent members of Baker Tilly International, a worldwide network of independent accounting and business advisory firms. Baker Tilly is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, gender identity, sexual orientation, or any other legally protected basis, in accordance with applicable federal, state or local law. Any unsolicited resumes submitted through our website or to Baker Tilly Advisory Group, LP, employee e-mail accounts are considered property of Baker Tilly Advisory Group, LP, and are not subject to payment of agency fees. In order to be an authorized recruitment agency ("search firm") for Baker Tilly Advisory Group, LP, there must be a formal written agreement in place and the agency must be invited, by Baker Tilly's Talent Attraction team, to submit candidates for review via our applicant tracking system. Lead the transformation of Healthcare through Managed Services. At Baker Tilly, we help healthcare organizations modernize core business functions so they can focus on delivering high-quality patient care. Our Managed Services platform brings together finance and accounting, revenue cycle, human capital, and operational capabilities, integrating people, process, and technology to improve efficiency, strengthen controls, and support long-term performance in a complex and evolving regulatory environment. We are seeking a Solution Lead Managing Director, Healthcare Managed Services to play a key role in shaping and delivering complex outsourcing and transformation solutions. This individual will lead solution development efforts in support of business development, working closely with client executives and internal teams to design practical, scalable managed services offerings. This is a highly visible role for a leader who can translate client needs into actionable solutions that drive measurable operational and financial outcomes.

Requirements

• Bachelor’s degree in Accounting, Finance, Healthcare Administration, Business, or related field (MBA or advanced degree preferred).
• 12+ years of progressive experience in healthcare operations, consulting, or managed services.
• 10+ years of experience in solution architecture, business development, or practice leadership roles.
• Demonstrated expertise in designing BPO or managed services solutions across finance, revenue cycle, or administrative functions.
• Familiarity with healthcare systems and platforms (e.g., Epic, Cerner, Workday, Oracle, or other ERP/HCM/RPM tools).
• Experience incorporating automation, AI, analytics, and digital technologies into outsourcing solutions.
• Strong financial acumen, including pricing models, business case development, and deal structuring.
• Exceptional communication, executive presence, and client-facing skills.
• Willingness to travel as needed to support client engagements and firm growth.

Nice To Haves

• Are passionate about transforming healthcare operations through innovative, technology-enabled managed services solutions.
• Bring a strong understanding of healthcare provider, payer, or life sciences operations, including regulatory and reimbursement dynamics.
• Have a track record of designing and selling complex outsourcing or transformation solutions.
• Can balance strategic thinking with hands-on solution development and client engagement.
• Excel at building relationships with executives and collaborating across multidisciplinary teams.
• Enjoy mentoring talent and contributing to a high-growth, entrepreneurial practice environment.

Responsibilities

• Define the end-to-end solution lifecycle (intake → discovery → design → financial modeling → governance → submission).
• Establish standardized templates and artifacts (scope documents, operating model frameworks, SLA libraries, pricing model structures).
• Lead the development of end-to-end Business Process Outsourcing (BPO) and managed services solutions for prospective and existing healthcare clients.
• Design scalable operating models across finance and accounting, revenue cycle, customer operations, human resources, procurement, compliance, and healthcare-specific processes.
• Assess current-state client operations and define future-state operating models and transformation roadmaps.
• Establish governance frameworks, KPIs, SLAs, staffing models, transition plans, and service delivery structures to ensure operational excellence.
• Integrate automation, AI, analytics, workflow optimization, and digital enablement into solution designs to enhance efficiency and insight.
• Partner with practice leaders, sales teams, and client executives during pursuits, proposals, and solution workshops.
• Support RFP/RFI responses, pricing strategies, and development of differentiated solution narratives.
• Build compelling business cases demonstrating operational improvements, cost efficiencies, and strategic value.
• Act as a trusted advisor and subject matter expert in client meetings, executive presentations, and deal shaping discussions.
• Drive continuous improvement initiatives using Lean, Six Sigma, and operational excellence methodologies within solution design and client engagements.
• Collaborate with implementation, transition, and delivery teams to ensure seamless execution and long-term service optimization.
• Identify opportunities to standardize processes, increase scalability, and enhance the client and patient experience.
• Work cross-functionally with Advisory, Tax, Digital, Audit, and Managed Services teams to bring integrated solutions to market.
• Mentor and guide consultants and analysts supporting solution development and pursuit activities.
• Contribute to practice development, thought leadership, and go-to-market strategies within Healthcare Managed Services.
• Support the evolution of Baker Tilly’s managed services platform through innovation, market insights, and industry engagement.

Benefits

• A comprehensive compensation and benefits package to eligible employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Director