Director, Managed Services
About The Position
Reporting to the Senior Vice President, Managed Services, the Director is responsible for leading a team of managers and their teams of consultants who deliver managed services to our customers around the world, 24/7, 365 days a year. The Director will complement the strength of our existing global Managed Services leadership team with their expertise in operations delivery, a passion for people leadership and a drive to implement AI services and improvements. The Director will be part of delivering on Pythian’s commitment to providing exceptional quality of service to our clients and enabling a fantastic working environment for our people.
Requirements
- Demonstrated experience as a manager or director of a technical team or practice with at least 5 years of experience.
- Experience managing managers is an asset.
- Experience leading global teams and an appreciation of different cultures, with the ability to collaborate on meaningful and consistent global solutions.
- A technically relevant background such as system administration, SRE, database administration, software engineering, or other related field that enables a thorough understanding of the work Pythian delivers.
- A proven record of excellence in team building with peers and collaborating with other departments to meet organizational objectives.
- Knowledge of industry trends, experience using an array of delivery models, and the ability to articulate your perspective while balancing the needs of the organization.
- A strong interest in continuous improvement, both personally and within a team.
Responsibilities
- Provide strategic leadership and coaching to their assigned reliability consulting practices
- Implement AI service improvements across practices.
- Be fully involved in delivery escalations and aware of status of all customer programs
- Aware of customer pipeline and able to plan capacity and resource allocation proactively
- Conduct weekly 1:1s with direct reports and develop a regular cadence of skip level meetings with manager’s reports
- Work on strategic proposals/deals for Pythian’s global customer base
- Manage the pre-sales process including ensuring calls are staffed with the correct technical resources, etc.
- Be a sales enabler, partner on options for delivery, participating in sales discussions, remotely and at customer sites as required
- Meet regularly with Pythian partners to ensure smooth operations and continued business partnership
- Assist in the creation of public facing marketing material (blogs, podcasts, public speaking)
- Feedback to Offerings on what is resonating and what delivery is hearing in the field
- Financial forecasting, accounting and measuring profitability of engagements with a strong focus on maintaining strong margins and conversation across the practice
- Grow and scale your managed services practice to deliver on Pythian’s market opportunity
- Be an executive sponsor to assigned client engagements
- Employee engagement and retention of our global talent
- Ensure the delivery of exceptional quality of service provided by their practice to Pythian customers
- Deliver to defined KPIs, gross margin and resource utilization targets
- Ultimate point of alert escalation for the Practice
Benefits
- Competitive total rewards package
- Blog during work hours
- Take a day off and volunteer for your favorite charity
- Flexibly work remotely from your home
- No daily travel requirement to an office
- Substantial training allowance
- Participate in professional development days
- Attend training
- Become certified
- All the equipment you need to work from home including a laptop with your choice of OS
- Annual budget to personalize your work environment
- Annual wellness budget
- Generous amount of paid vacation and sick days
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
