Solution Engineering - Manager/Sr Manager, Director, Senior Director

Salesforce • Chicago, IL

1d • Hybrid

About The Position

Salesforce is seeking Trailblazers to join the Agentforce team, which is the future of AI and customer success. This role is for a Solution Engineering Pre-Sales Leader within the Solution Engineering leadership organization. The position is open for various levels (Manager, Senior Manager, Director, Senior Director) and across different customer segments (SMB, Commercial, Enterprise, Key Accounts) and industry verticals. Solutions Engineers collaborate with customers, Product teams, and Professional Services to develop thoughtful solutions that help customers connect with their customers in new ways. The organization is structured into teams based on product specialization or industry/vertical alignment with sales teams. Core Teams cover the entire Salesforce Platform, while Co Prime teams specialize in specific cloud solutions like Agentforce, Data Cloud, Marketing Cloud, Service Cloud, and Commerce Cloud. Salesforce hires based on skills and experience and is open to hiring at all levels for the right candidate.

Requirements

• 10+ years of experience in a leadership role within strategy, management consulting, or sales organizations, with expertise in pre-sales, sales, and project delivery.
• Demonstrated ability to build and manage high-performing teams while fostering a collaborative, innovative culture.
• Develop and lead a team of solution engineers specialising in manufacturing, automotive, utilities, energy, and retail industries, delivering tailored, innovative Salesforce solutions that address sector-specific challenges and opportunities.
• Partner with sales, product, and engineering teams to align Salesforce’s industry cloud offerings and technologies with customer goals, driving adoption and measurable business outcomes across these key verticals.
• Strong track record of engaging C-level executives and influencing their transformation agendas.
• Experience selling and delivering solutions at the executive level, with a focus on value and outcomes.
• Strong understanding of cloud computing technologies and the ability to articulate their business benefits clearly.
• Proficiency in IT architecture, enterprise applications, and business process integration.
• Deep knowledge of design thinking and human-centred approaches to innovation and problem-solving.
• A passion for technology, innovation, and driving continuous improvement.
• Strong analytical and negotiation skills, particularly when engaging at the C-level.
• Proven ability to deliver revenue targets while maintaining a focus on team development and growth.
• Exceptional communication and presentation skills, both written and verbal.
• A forward-thinking and strategic mindset with a focus on execution and delivering measurable outcomes.
• Ability to evaluate and reshape existing teams while mentoring and inspiring individuals to achieve their potential.
• Skilled at balancing strategic vision with attention to detail and operational execution.

Nice To Haves

• Industry-Focused Solution Leadership: Develop and lead a team of solution engineers specialising in manufacturing, automotive, utilities, energy, and retail industries, delivering tailored, innovative Salesforce solutions that address sector-specific challenges and opportunities.
• Strategic Industry Domain Knowledge: Partner with sales, product, and engineering teams to align Salesforce’s industry cloud offerings and technologies with customer goals, driving adoption and measurable business outcomes across these key verticals.

Responsibilities

• Lead Transformation Efforts: Guide customers through their digital transformation journeys, offering strategic counsel on adoption and achieving long-term success.
• Inspire and Develop a High-Performing Team: Build, nurture, and grow a diverse and multidisciplinary team of Solution Engineers with complementary skills and expertise.
• Collaborate for Success: Partner closely with Sales leadership to craft and deliver compelling value propositions that resonate with customer needs across a range of industries.
• Shape Solutions: Ensure your team designs and demonstrates impactful solutions aligned to customer success, showcasing the power and potential of Salesforce technologies.
• Foster Growth and Innovation: Develop innovative go-to-market strategies, drive organisational productivity, and champion cross-functional collaboration to achieve strategic goals.
• Champion Salesforce Values: Embody Salesforce’s core values in every aspect of your leadership, serving as a role model for your team and the wider organisation.
• Partner with Sales leadership to communicate and deliver Salesforce’s transformational value proposition.
• Drive a mindset shift beyond technical discussions to focus on transformation, innovation, and long-term impact.
• Lead and manage a diverse Solutions Engineering team, ensuring a balance of skills and perspectives to meet customer needs effectively.
• Collaborate with Sales to create and execute growth plans that align with Salesforce’s strategic vision.
• Attract, develop, and retain top-tier talent, creating a culture of performance, innovation, and career growth.
• Develop and scale organizational programs to enhance team productivity, expertise, and collaboration.
• Represent Salesforce at the highest levels, engaging with customers and stakeholders through thought leadership and strategic discussions.
• Support customer engagements by facilitating discussions at both the CIO level and deep technical conversations with Heads of Architecture.
• Continuously evaluate and evolve team capabilities to meet emerging market and customer needs.
• Present CRM solutions to a business or technical audience.
• Support the Solution Engineering and Sales teams by providing guidance on sales strategies, approaches to solve specific problems, as well as a represent their team's needs to the executive staff.
• Communicate and strategize with Sales Leadership on how best to address the region to drive customer success and closed deals.
• Allocate resources across your region to maximize impact.
• Act as a sounding board for their team, being someone who SE’s feel comfortable bringing challenges to and working through a solution.
• Set a culture within your team that makes your SE’s excited to come to work each day because they feel supported, that they are growing professionally and enjoy each other's success.

Benefits

• time off programs
• medical
• dental
• vision
• mental health support
• paid parental leave
• life and disability insurance
• 401(k)
• employee stock purchasing program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed