Senior Director, Solution Engineering

Salesforce•Chicago, CT

1d•Hybrid

About The Position

Salesforce is seeking a Senior Director, Solutions for its CBS Commercial business, specifically focusing on the Mid-Market and General Business (GB) segments. This leadership role involves managing a team of over 50 Solution Engineers and frontline leaders, driving technical excellence, AI-led innovation, and customer success. The position requires strong executive communication and storytelling skills to engage customer executives, present platform and AI vision, and shape transformational conversations. The role serves as a strategic partner to Sales leadership, aligning technical strategy with business objectives. The team partners across the customer lifecycle to help customers envision, evaluate, and adopt transformational platform capabilities powered by Agentforce, Data Cloud, Slack, and the broader Salesforce platform. This role demands an operator, builder, and innovator capable of scaling teams, modernizing Solution Engineering practices, and guiding customers from AI experimentation to enterprise-wide execution.

Requirements

Transformational Leadership: Proven ability to inspire teams through change, scale organizations, and modernize technical sales operations in an AI-first world.
Executive Presence & Communication: Exceptional presentation, storytelling, and communication skills; ability to build and deliver executive-level narratives and influence customer strategy.
Customer & Business Acumen: Strong ability to connect technology strategy to measurable business outcomes, engaging with both technical and business executives.
Leadership at Scale: Experience leading leaders in complex, matrixed environments with a strong team culture and high operational standards.
AI & Platform Vision: Passion for AI, automation, digital labor, and platform transformation; ability to envision possibilities with Agentforce, Data Cloud, Slack, and the Salesforce platform.
Commercial Acumen: Strong understanding of pipeline management, ACV growth, customer engagement strategies, and scalable go-to-market execution.
Builder Mentality: Ability to operationalize strategy into scalable field execution, build new motions, simplify complexity, and drive consistency.
Operational Excellence: Experience building scalable motions, operational rigor, and repeatable frameworks.
Technical Depth: Strong foundation in enterprise architecture, cloud platforms, integrations, AI solutions, and modern customer engagement strategies.

Nice To Haves

Comfortable creating executive-ready content, strategic narratives, and customer-facing presentations in a fast-moving environment.

Responsibilities

Lead a multi-layered organization of frontline managers and individual contributors, driving health, performance, development, and operational excellence.
Foster a culture of accountability, innovation, curiosity, and customer obsession within the team.
Serve as a technical sponsor and strategic advisor on high-priority customer engagements, providing executive-level business and technical credibility.
Translate Salesforce innovation into clear business outcomes through compelling presentations, storytelling, and vision-setting.
Act as an executive-facing leader with customers, representing Salesforce at key meetings, workshops, QBRs, and strategic engagements.
Develop compelling narratives, presentations, and thought leadership content on AI, Agentforce, Data Cloud, and the Salesforce platform.
Design, pilot, and scale repeatable sales plays, technical engagement models, and AI-enabled workflows.
Partner with Sales leadership to align technical resources, improve execution rigor, and provide visibility into deal progression.
Recruit, develop, and retain top technical talent, building future leaders and fostering an inclusive, high-performance culture.
Evangelize Salesforce’s AI, Agentforce, Data Cloud, Slack, and platform strategy with customer executives.
Help customers transition from isolated AI use cases to scalable, trusted, enterprise-wide digital labor strategies.
Drive adoption of AI-enabled workflows across the Solutions organization to improve productivity, speed, and quality.
Promote a solutions approach focused on rapid business alignment, customer value realization, and scalable platform design.
Leverage prototypes, demonstrations, and AI-enabled workflows to accelerate customer decision-making.
Utilize operational insights and AI-driven analytics for forecast accuracy, coaching opportunities, resource optimization, and risk mitigation.