Solution Engineer – Consumer Services

Eli Lilly and Company • Us, IN

7d

About The Position

At Lilly, the Solution Engineer works on the Consumer Services team, which builds digital experiences that help consumers enroll, engage, and receive support throughout treatment. The role designs, develops, tests, and maintains scalable software applications and systems that deliver secure, high-performance solutions meeting business and technical requirements. It takes strategic ideas and transformation objectives through the Alpha, Beta, and Release phases, building, modernizing, and optimizing solutions for a digital-first patient and caregiver experience. The engineer collaborates with Lilly Patient Services and cross-functional Technology teams to support efficient patient services and reimbursement navigation.

The position focuses on designing, building, and supporting the Salesforce-based CRM ecosystem behind Consumer Services digital experiences, from initial concept through release and ongoing operation. Solutions should be scalable, AI-enhanced, aligned with evolving business and patient needs, and designed to provide seamless integrations and reliable data. The engineer also troubleshoots issues, resolves incidents, implements change requests, documents architecture and configurations, and keeps current with platform and technology developments.

The role requires a bachelor's degree in a relevant technical field and at least one year of relevant experience, or a high school diploma/GED and at least seven years of experience in IT technical roles. Applicants must be authorized to work in the United States on a full-time basis; Lilly will not sponsor work authorization or visas. The anticipated wage is $66,000–$154,000. Full-time employees are eligible for a company bonus and a comprehensive benefits program, subject to eligibility and company terms.

Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related technical field and at least 1 year of experience in software engineering, systems development, or technical support for enterprise SaaS platforms; OR a high school diploma/GED and at least 7 years of experience in IT technical roles.
• Excellent problem-solving, analytical, and communication skills.
• Ability to collaborate across technical and non-technical teams.
• Strong learning agility and ability to work in ambiguity.
• Passion for enabling exceptional end-user experiences.
• Must be authorized to work in the United States on a full-time basis; Lilly will not sponsor work authorization or visas.

Nice To Haves

• Hands-on experience with the Salesforce platform and/or Salesforce certifications, particularly in Data 360 and Life Sciences Cloud (LSC).
• Experience developing or supporting SaaS applications within large organizations, particularly customer engagement or support platforms, with a focus on personalized, scalable end-user experiences.
• Experience with system integrations, APIs, and working with data across cloud-based platforms such as AWS or Azure.
• Understanding of technical, ethical, and user experience challenges and opportunities of generative AI systems and models.
• Familiarity with Electronic Medical Records (EMR).
• Knowledge of Agile frameworks such as Scrum or SAFe and related tools such as Jira.

Responsibilities

• Design, build, and maintain a high-quality Salesforce-based CRM ecosystem with scalable, AI-enhanced solutions aligned with evolving business and patient needs.
• Translate complex requirements and patient support workflows into scalable, user-centric solutions.
• Ensure data integrity and seamless integration across platforms.
• Troubleshoot issues, resolve incidents, and implement change requests to maintain system stability and performance.
• Document solution architecture, code, configurations, and integration points to support maintainability and knowledge sharing.
• Stay current on platform innovations, industry trends, and emerging technologies to continuously improve system capabilities.
• Take solutions through Alpha, Beta, and Release phases and support their ongoing operation.

Benefits

• Company bonus, depending in part on company and individual performance.
• Eligibility to participate in a company-sponsored 401(k).
• Pension.
• Vacation benefits.
• Eligibility for medical, dental, vision, and prescription drug benefits.
• Flexible benefits, including healthcare and/or dependent day care flexible spending accounts.
• Life insurance and death benefits.
• Certain time off and leave of absence benefits.
• Well-being benefits, including an employee assistance program, fitness benefits, and employee clubs and activities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level