About The Position
The Solution Consultant is responsible for implementing our UKG workforce management solutions, for UKG customers. As the Solution Consultant, you will sculpt the design of the application and utilize the defined implementation process to meet the established implementation milestones and targeted completion dates. You will also work in a team environment to implement and support products that UKG sells to its customers and will work closely with the UKG Project Managers to complete tasks delegated by the Project Managers toward completing system implementations.
Requirements
- 3+ years' experience implementing time & attendance software
- Consulting / customer interface experience
- Demonstrated ability to troubleshoot technical issues
- Must be bilingual in English and French
- Flexibility to travel as needed up to 25%
Nice To Haves
- Bachelor’s Degree in technical discipline (or equivalent experience)
- Interpersonal skills and technical product knowledge are critical to success
- Excellent oral and written communication skills
- Broad knowledge of time, scheduling, absence labor management, or similar domain product/systems is preferred
Responsibilities
- Implement software in various environments
- Perform business rule analysis
- Configure software applications
- Understand and configure software interfacing products
- Follow practices and procedures in analyzing a variety of business situations or data requiring a review of a variety of factors
- Provide knowledge transfer for customers
- Support customers on system configuration, industry specific features and system processes and procedures
- Analyze enhanced requirements and creating process documentation, diagrams and feature specifications.
- Advise customers on system configuration, industry specific features and system processes and procedures.
- Research application questions and provide testing support to the customer team
- Utilize his/her technical ability to prioritize issues and respond appropriately to multiple critical situations
Benefits
- Flexibility that’s real
- Benefits you can count on
- Team that succeeds together
- Performance-based bonus plan
- Restricted stock unit awards
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
Associate degree
