About The Position
The Lead Services Project Manager is responsible for the day-to-day delivery of the UKG product suite. The Project Manager is expected to manage all stages of the implementation life cycle, as well as all project resources. Qualified candidates will have experience managing multiple successful projects simultaneously, some with multiple phases.
Requirements
- 5+ years' project management work experience in a customer-facing enterprise software implementation/technical environment
- Must be bilingual in English and French
- Flexibility to travel as needed up to 25%
Nice To Haves
- Must be organized with time management skills to deliver on multiple tasks and projects under tight deadlines
- Excellent communication, customer service, and consulting skills
- Strong leadership skills with ability to work as part of a project team
- Ability to handle ambiguity and adapt to changing requirements, processes, tools, and resources
- Broad knowledge of HRMS, Payroll, Time & Labor management a plus
Responsibilities
- Facilitate customer project kickoff calls, team introductions, define project cadence and develop ongoing customer communication plans
- Facilitate project discovery sessions with all client business representatives and UKG project team members
- Determine and document customer success criteria
- Maintain adherence to UKG implementation methodology and processes
- Prepare assigned project resources with necessary project-related information, ensuring proper understanding of project requirements, roles & responsibilities, work processes, and success criteria
- Implement the necessary project management infrastructure (project plans, issues lists, communication plans, project schedule with the customer)
- Assist Manager by accurately forecasting each month’s go-lives
- Lead customer status and planning meetings as well as participate in discovery meetings
- Manage the project plan, issues list, and other supporting documents throughout the project in an effort to maintain client expectations and project milestone success
- Work with various team members to resolve project and process issues in a timely manner and document any issues
- Communicate and publish project status to the project team
- Manage project scope to meet project success criteria while maximizing value brought to customers and revenue generated for UKG
- Manage the financials of the project, invoicing of delivered services, and resolution of any financial disputes
- Lead assigned projects to a successful completion within appropriate time frame, ensuring industry leading CSAT scores
- Assist with developing new processes and tools that improve the performance and effectiveness of the project management delivery
Benefits
- performance-based bonus plan
- restricted stock unit awards
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
