Solution Consultant Director, Partner channel

Omilia

2d

About The Position

The Solution Consultant Director leads and scales Omilia’s pre-sales function for an assigned region or global segment, driving revenue growth through technical excellence and team performance. The role combines senior people leadership with expertise in conversational AI, CCaaS, and enterprise sales, establishing high standards for solution quality and commercially aligned pre-sales engagements. It also serves as the senior technical voice in strategic deals and shapes how Omilia is positioned in the market.

The Director owns the end-to-end regional or segment pre-sales function, including team structure and capacity, solution architecture quality, RFP responses, demonstrations, technical handovers, methodology, tooling, and enablement. The role develops and retains Solution Consultants and Demo Engineers, supports complex and high-value opportunities, and aligns Sales, Product, and Delivery so customer commitments are achievable and field insights inform product direction.

The position involves leading customer engagements and internal collaboration, reviewing major-account deliverables, forecasting technical risks and resource needs, representing Omilia at customer and industry events, and continuously improving pre-sales processes and team capability. International travel is required as regional pipeline and team needs dictate.

Requirements

• Significant, demonstrable experience in pre-sales leadership within enterprise SaaS or conversational AI/CCaaS, including direct management and development of Solutions Consultant or Pre-Sales Engineer teams.
• Deep knowledge of conversational AI, voice IVR, NLU, and contact center automation technologies, with the ability to communicate credibly with technical and executive audiences.
• Proven ability to lead and close complex, high-value enterprise deals across CX, IT, Procurement, and C-suite stakeholders in a senior pre-sales or player-coach capacity.
• Strong commercial acumen, including fluency in enterprise SaaS sales cycles, procurement dynamics, deal structuring, and aligning technical positioning with commercial outcomes.
• Experience designing and reviewing complex solution architectures involving SaaS platforms, REST APIs, CCaaS integrations, and enterprise technology ecosystems.
• Demonstrated ability to build and develop high-performing pre-sales teams through standards, coaching, and a results-oriented culture.
• Excellent executive communication and facilitation skills, including leading strategic workshops, C-suite presentations, and internal stakeholder alignment.
• Experience creating reusable pre-sales assets and enablement programmes that improve team velocity and consistency.
• Professional fluency in written and spoken English suitable for international enterprise sales.
• Willingness and ability to travel internationally as required by regional pipeline and team needs.

Nice To Haves

• Hands-on experience with major CCaaS platforms such as AWS Connect, Genesys Cloud, NICE CXone, or RingCentral.
• Background in computational linguistics, NLU model design, or dialogue management.
• Exposure to the AI Act, GDPR, or other regulatory frameworks relevant to enterprise AI deployments in the EU.
• Additional European languages; German or other DACH-market languages are a strong advantage.
• Expertise in a vertical such as Banking, Insurance, Utilities, Healthcare, or Telco.
• Familiarity with enterprise integrations involving SAP, Salesforce, Microsoft Dynamics, or similar CRM/ERP platforms.
• Experience in a scale-up or high-growth enterprise software environment with evolving pre-sales structures.

Responsibilities

• Lead, coach, and develop Solution Consultants and Demo Engineers, setting performance expectations and fostering technical rigour and commercial impact.
• Recruit and onboard Solution Consultant and Demo Engineer talent in line with regional headcount plans.
• Lead discovery workshops, solution design reviews, and executive presentations for strategically significant opportunities when senior involvement is needed.
• Ensure regional or segment demonstrations meet the quality required to support Sales goals.
• Review and approve demos, solution architectures, Scopes of Work, High Level Effort Estimates, and RFP responses for major accounts.
• Work with Sales Directors and Account Executives to define pre-sales strategy, prioritise pipeline coverage, and allocate Solutions Consulting resources.
• Build and maintain reusable pre-sales assets, including demo environments, solution templates, objection frameworks, and technical battle cards.
• Serve as the senior escalation point for technical blockers, complex integrations, and commercially sensitive scope questions during pre-sales.
• Coordinate with Product and Delivery leadership to turn field intelligence, capability gaps, competitive signals, and customer needs into actionable roadmap input.
• Drive pre-sales forecasting accuracy with Sales leadership, providing visibility into deal progression, technical risk, and resource requirements.
• Represent Omilia at senior customer forums, industry events, and partner engagements.
• Improve pre-sales processes, tools, methodology, assets, and team capabilities.
• Own the pre-sales function’s structure, capacity, engagement quality, and commercial outcomes for the assigned region or segment.
• Maintain the accuracy and completeness of technical handovers from Sales to Delivery for won opportunities.
• Collaborate with the Sales Director supporting the assigned region or segment.
• Contribute effectively as an integrated team member and act as an Omilia ambassador.

Benefits

• Fixed compensation.
• Long-term employment with working-days vacation.
• Professional development through courses and training.
• Opportunity to work on cutting-edge technology products with global impact in the service industry.
• Colleagues described as proficient and fun to work with.
• Apple gear.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed