Solution Consultant, Cloud Platform

Atlassian • Washington, DC

3d • $107,100 - $168,025 • Hybrid

About The Position

Atlassian is hiring a Solution Consultant with a Cloud Platform focus to join their Advisory Services Delivery team as an individual contributor. This role involves being an expert in Atlassian products, practices, and solutions, providing guidance to clients who have purchased Advisory Services. The consultant will deliver strategic technical guidance at scale, aligning product capabilities with business needs and desired outcomes. The goal is to help customers unleash the potential of their teams and maximize their Atlassian investment, while also showcasing successes to peers and expanding the reach of Atlassian technologies into new use cases and markets.

Requirements

• 4-6 years of experience within SaaS companies.
• 2+ years of experience in customer-facing roles where you’ve engaged with and influenced customer stakeholders that range from technical administrators to executive leadership.
• Demonstrated expertise in Atlassian's Cloud Platform.
• Experience administering Atlassian Cloud ecosystems including applications like Guard, Jira Software, Jira Service Management, Confluence, Focus, Rovo, etc.
• Background in SaaS based-architectures, integration methods, and associated security considerations.
• Experience performing Atlassian’s Cloud migration process at varying customer scales, and expertise in associated migration utilities, and hybrid SaaS and on-premise deployment models.
• Experience with Rovo, Agentic AI, MCP, and/or other AI integrations.
• Fluent in English.

Nice To Haves

• A second language such as Spanish, French, or Portuguese for business communication.
• Comfortable coaching best practices and tailoring curated guidance for stakeholders to facilitate those practices.
• Experienced working on cross-team projects, engaging with Sales, Product, Support, and other teams.
• Experienced working with large customers in a consulting or technical expert capacity.

Responsibilities

• Collaborate with peers in Advisory Services to align on strategic outcomes that deliver exceptional service to customers.
• Partner with customers to help solve their business challenges and achieve their internal goals through Atlassian products, practices, and solutions.
• Identify and promote opportunities for service and product expansion within a client’s organization.
• Cultivate deep industry and solution expertise, staying up-to-date with evolving best practices that support different types of teams.
• Create technical solution content and prescriptive guidance to support customer goals and outcomes in one or more Atlassian solution areas.
• Partner with non-customer-facing teams across Atlassian to advocate for customer needs and innovative solutions that address their business drivers.

Benefits

• Health and wellbeing resources
• Paid volunteer days

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed