Solution Consultant, Cloud Platform Development and Integration
About The Position
The Atlassian Advisory Services team is a globally distributed team of Atlassian experts who are passionate about creating customer success. Advisory Services team members engage with our largest strategic and enterprise organizations with some of the most complex business challenges to help them deliver delightful solutions to their users. We provide customer teams with trusted advisors to help orchestrate successful outcomes, providing the highest benefits from their Atlassian investment. At Atlassian, you'll have an impact on millions of users, fast! We don't just want to know your opinions, we want to see your ideas in action. We hire great people and then trust them to be great. We're hiring a Solution Consultant with a Cloud Platform Development and Integration focus to join our Advisory Services team as an individual contributor - this is not a managerial role. Atlassian Solution Consultants are experts in Atlassian products, practices, and solutions, delivering guidance to drive value realization for clients that have purchased Advisory Services from Atlassian. Each member of the team is accomplished at delivering performant strategic technical guidance at scale, aligning product capabilities with business needs and desired outcomes. You will help our strongest promoters showcase successes to their peers, and serve as the tip of the spear in growing the reach of our technologies for new use cases and markets. Our aim is to help customers unleash the potential of their teams and get the most out of their Atlassian investment.
Requirements
- 4-6 years of experience within SaaS companies
- 2+ years of experience in customer-facing roles where you’ve engaged with and influenced customer stakeholders that range from technical administrators to executive leadership
- Demonstrated expertise in our Cloud Platform, including: Experience administering Atlassian Cloud ecosystems including applications like Guard, Jira Software, Jira Service Management, Confluence, Focus, Rovo, etc
- Background in SaaS based-architectures, integration methods, and associated security considerations
- Demonstrated expertise in Atlassian ecosystem development including: Experience developing custom apps, plugins, and/or Rovo Agents using Forge
- Deep knowledge of the Atlassian Cloud REST API
- Experience with one or more of TypeScript, JavaScript, Node, and React
- Exposure to the Atlassian Connect framework and Connect to Forge application migration
- Experience with Rovo, Agentic AI, MCP, and/or other AI integrations
- Fluent in English
Nice To Haves
- Comfortable coaching best practices and tailoring curated guidance for stakeholders to facilitate those practices
- Experienced working on cross-team projects, engaging with Sales, Product, Support, and other teams
- Experienced working with large customers in a consulting or technical expert capacity
- Nice to have a second language such as Spanish, French, or Portuguese for business communication.
Responsibilities
- Collaborate with your peers in Advisory Services to align on strategic outcomes that deliver exceptional service to our customers
- Partner with customers to help solve their business challenges and achieve their internal goals through Atlassian products, practices, and solutions
- Identify and promote opportunities for service and product expansion within a client’s organization
- Cultivate deep industry and solution expertise, staying up-to-date with evolving best practices that support different types of teams
- Create technical solution content and prescriptive guidance to support customer goals and outcomes in one or more Atlassian solution areas
- Partner with non-customer-facing teams across Atlassian to advocate for customer needs and innovative solutions that address their business drivers
- Spend up to 30% of your time traveling domestically, and in some cases internationally, for both internal and customer-facing events
Benefits
- health and wellbeing resources
- paid volunteer days
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
