Solution Consultant - Business Value
About The Position
The Solution Consultant - Business Value (SCBV) ensures that Benchling’s top customers receive solutions that precisely meet their needs and deliver value aligned with their business priorities. The role engages customers and executives to articulate the tangible, strategic, and financial impact Benchling can deliver, with SCBV deliverables informing customers’ decisions about selecting Benchling. SCBVs combine an in-depth understanding of scientific and technical challenges with customers’ business needs to define tailored solutions and the benefits of adopting Benchling across an organization. The work often involves new, variable, and complex use cases that require creativity in developing solutions, business cases, and engagement approaches. SCBVs also define customers’ value journeys with cross-functional partners, enable teams on value frameworks, develop tools and reusable assets, and stay informed about industry trends, competitors, and emerging technologies.
Requirements
- Highly preferred: 4–7 years of experience in a scientific domain, particularly biologics, industrial biotech, or early- or late-stage development.
- Outstanding ability to convey value propositions and insights, drawing on prior industry experience and in-depth knowledge of Benchling products and use cases.
- Experience creating written deliverables that assess the current state, propose a future-state solution, outline value and the case for change, and provide a roadmap to deliver it.
- Effective cross-functional leadership, including providing direction to subject matter experts contributing to assessments, roadmaps, architectures, and proposals.
- Strong executive presence and ability to establish credibility and trust quickly with senior business leaders and internal stakeholders.
- Dynamic, empathetic, and flexible communication and work styles across contexts, multicultural teams, and engagements.
- Willingness to travel to customer sites 25–30% of the time.
Nice To Haves
- A master’s degree or PhD in a scientific field, or work experience providing exposure to scientific fields.
Responsibilities
- Lead solution and value assessments during the sales process for enterprise and strategic customers.
- Coordinate cross-functional teams across sales, solutions consulting, product, and professional services to execute assessments with speed and quality.
- Build a deep understanding of customer business needs through discovery and adapt assessment frameworks to customers’ decision processes.
- Create and present executive-level deliverables covering current-state analysis and future-state recommendations, connecting customer challenges to Benchling capabilities and identified value.
- Maintain proactive communication and documentation of engagement progress, meetings, deliverables, stakeholders, and key decisions.
- Develop methods to quantify strategic, operational, and financial customer metrics and demonstrate Benchling’s measurable value.
- Create reusable assets to support adoption of Benchling’s value framework across the customer journey with solutions consulting, professional services, and customer success.
- Provide thought leadership on industry trends, competitive landscape, and emerging technologies; use those insights to position Benchling and identify differentiation opportunities.
- Share customer insights and feedback with product and marketing teams to help refine Benchling’s offerings and messaging.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
