Solution Business Analyst (korean Bilingual REQUIRED)

SBT Global, Inc. • Austin, TX

1d

About The Position

The Solution Business Analyst (Staff) supports and operates enterprise IT asset and workspace management solutions. The role involves taking ownership of daily operations and helping provide a seamless experience for internal customers. It is highly cross-functional, working with IT, Security, Finance, and engineering teams to support stable and efficient service operations. The position also contributes to identifying customer and market needs, translating requirements into product features, analyzing product and market data, monitoring competitors, and maintaining solution documentation.

The role is for a one-year contract. The listed pay rate is approximately $5,657.84 per month, depending on experience. The work location is listed as “Austine, TX.” Korean fluency is required, including the ability to prepare business reports in Korean.

Requirements

• Bachelor’s degree preferred, or equivalent relevant work experience.
• 1–3 years of experience in IT asset management, corporate employee service operations, or project management.
• Proficiency in Microsoft Office applications, including Excel, Word, and PowerPoint.
• Strong communication, coordination, and project management skills.
• Fluency in Korean, including the ability to prepare business reports in Korean.

Nice To Haves

• Preferred experience with product management or enterprise SaaS product support (3+ years).

Responsibilities

• Support and operate IT asset and facility management services, such as business phones and AV assets, for internal customers and users.
• Coordinate with internal teams to support smooth, stable, and efficient service operations.
• Identify, understand, and document market and customer needs, collaborating with engineering teams to translate requirements into product features.
• Analyze product and market data through interactions with sales, customer success teams, and end users.
• Collaborate with IT, Security, and Finance teams to enhance mobility and workspace management solutions.
• Monitor the competitive landscape and contribute to competitive strategy discussions.
• Create, update, and maintain solution documentation, including user manuals, marketing materials, and operational reports.

What This Job Offers

• Career Level: Entry Level