Solution Business Analyst (korean Bilingual)

SBT Global • Austin, TX

2d

About The Position

We are seeking a motivated and detail-oriented Solution Business Analyst (Staff) to support and operate enterprise IT asset and workspace management solutions. The ideal candidate is self-driven, takes ownership of daily operations, and contributes to delivering a seamless experience for internal customers. This highly cross-functional role works closely with IT, Security, Finance, and engineering teams to ensure stable and efficient service operations.

Requirements

• Bachelor’s degree preferred, or equivalent relevant work experience.
• 1–3 years of experience in IT asset management, corporate employee service operations, or project management.
• Proficiency with Microsoft Office applications, including Excel, Word, and PowerPoint.
• Strong communication, coordination, and project management skills.

Nice To Haves

• 3+ years of experience with product management or enterprise SaaS product support.
• Bilingual proficiency in Korean.

Responsibilities

• Support and operate IT asset and facility management services, such as business phones and AV assets, for internal customers and users.
• Coordinate with internal teams to ensure smooth, stable, and efficient service operations.
• Identify, understand, and document market and customer needs, collaborating with engineering teams to translate requirements into product features.
• Analyze product and market data through interactions with sales, customer success teams, and end users.
• Collaborate with IT, Security, and Finance teams to enhance mobility and workspace management solutions.
• Monitor the competitive landscape and contribute to competitive strategy discussions.
• Create, update, and maintain solution documentation, including user manuals, marketing materials, and operational reports.

What This Job Offers

• Career Level: Entry Level