Solution Architect, Revenue Cycle - Remote
About The Position
Mayo Clinic is hiring a Solution Architect to shape patient access and Revenue Cycle solutions. The role combines Epic front-end expertise, strategic thinking, creative problem-solving, and cross-functional collaboration to streamline the patient experience and improve Revenue Cycle operations. This is a 100% remote position; the employee may live anywhere in the United States. The Solution Architect partners with operational leaders to understand desired outcomes, evaluate feasibility, and recommend solutions aligned with strategic priorities. The role provides consultative technical architecture, defining the what and why of solutions rather than performing the build. It evaluates Epic, enterprise and departmental specialty systems, and vendor products; recommends best-fit approaches; participates in vendor evaluations; and collaborates with build teams to implement designs. The position coordinates Revenue Cycle enablement teams and partner areas, facilitates technical committees, builds consensus, and secures institutional approvals. It also tracks Epic releases, vendor assessments, emerging AI workflows, and technology developments to align operational roadmaps with upcoming capabilities. Mayo Clinic describes itself as a top-ranked care provider and offers competitive compensation, comprehensive benefits, continuing education, and advancement opportunities. Visa sponsorship or transfer is not available for this position.
Requirements
- Bachelor's degree.
- Eight years of experience, including five years of demonstrated technical experience and three years of demonstrated leadership experience.
- Three or more Epic certifications, with at least one related to Patient Access/Front-end Revenue Cycle (Prelude, Referrals, or Identity), or relevant Intelligent Automation/AI certifications.
- Experience working in healthcare technology and with Epic.
- Experience collaborating with MyChart or custom healthcare portal teams to advance the digital patient experience; portal-specific certification or build experience is not required.
- Ability to map end-to-end workflows across teams, systems, and process areas.
- Strong relationship-building skills with operations, technology, analytics, automation, and education partners.
- Data-driven, root-cause approach to problem solving and sustained process improvement.
- Comfort navigating ambiguity and shifting priorities while keeping stakeholders aligned.
- Awareness of emerging technologies, AI-enabled capabilities, and regulatory changes affecting Revenue Cycle.
- Working knowledge of large language models, AI agents, and/or machine-learning lifecycle management.
- Proven track record designing enterprise-scale solutions using automation platforms.
- Demonstrated project and deliverable consistency, initiative, and self-motivation to complete work on time.
- Proven project management skills and demonstrated oral and written communication, organization, problem-solving, and facilitation skills.
- Mastery-level expertise in multiple technologies and ability to solve complex technical and application problems involving multiple technologies.
- Exposure to managing both custom-developed and vendor-supplied applications.
Nice To Haves
- Master's degree in an applicable field.
- Healthcare Financial Management Association (HFMA) certification.
- UiPath experience or expertise; UiPath is the preferred automation platform.
Responsibilities
- Partner with operational leaders to capture problems and desired outcomes, evaluate feasibility, and recommend solutions.
- Identify current and future feature capabilities aligned with strategic objectives and ensure proposed solutions support organizational priorities.
- Provide consultative architecture by shaping solution direction and rationale rather than performing the build.
- Evaluate options across Epic, enterprise and departmental specialty systems, and vendor products; recommend best-fit approaches and participate in vendor evaluations.
- Partner with build teams to bring solution designs to life.
- Determine which Revenue Cycle enablement teams and partner areas are needed to deliver solutions.
- Facilitate technical committees, build consensus, and obtain institutional approvals.
- Track Epic releases, vendor assessments, and emerging AI workflows, aligning operational roadmaps with upcoming technology.
- Map end-to-end workflows across teams, systems, and process areas.
- Apply data-driven, root-cause problem solving and support sustained process improvement.
- Keep stakeholders aligned while navigating ambiguity and shifting priorities.
- Work cross-functionally across Mayo Clinic departments and deliver projects and assignments consistently and on time.
- Use project management, communication, organization, problem-solving, and facilitation skills to address complex technical and application problems involving multiple technologies.
Benefits
- Medical plan options.
- Dental coverage through Delta Dental or a reimbursement account for flexible coverage.
- Vision plan with a national network.
- Health Savings Account (HSA) and Flexible Spending Accounts (FSAs) for eligible expenses.
- Competitive retirement package.
- Continuing education and advancement opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
