Solution Architect, Revenue Cycle - Remote
About The Position
Mayo Clinic Revenue Cycle is hiring a Solution Architect to shape patient access solutions. The role combines Epic front-end expertise, strategic thinking, problem-solving, and cross-functional collaboration to develop integrated solutions that streamline the patient experience and advance Revenue Cycle operations. The architect partners with operational leaders to understand desired outcomes, assess feasibility, identify capabilities aligned with strategic objectives, and recommend an appropriate path forward. This is a consultative architecture role focused on defining the what and why of solutions rather than performing the build. The architect evaluates Epic, enterprise and departmental specialty systems, and vendor products; recommends best-fit approaches; participates in vendor evaluations; and works with build teams to implement designs. The role identifies Revenue Cycle enablement teams and partner areas needed to deliver solutions, facilitates technical committees, builds consensus, and secures institutional approvals. It also tracks Epic releases, vendor assessments, emerging AI workflows, operational roadmaps, and technology developments to keep strategic initiatives on track. The position is 100% remote, and the individual may live anywhere in the United States. Visa sponsorship or transfer is not available. The role requires a bachelor's degree and eight years of experience, including five years of demonstrated technical experience and three years of demonstrated leadership experience. A master's degree in an applicable field and HFMA certification are preferred. Three or more Epic certifications or relevant Intelligent Automation/AI certifications are required.
Requirements
- Bachelor's degree.
- Eight years of experience, including five years of demonstrated technical experience and three years of demonstrated leadership experience.
- Three or more Epic certifications or relevant Intelligent Automation/AI certifications.
- For the Epic certification pathway, at least three Epic certifications, including at least one related to Patient Access/front-end Revenue Cycle such as Prelude, Referrals, or Identity.
- Experience collaborating with MyChart or custom healthcare portal teams to advance the digital patient experience; portal-specific certification or build experience is not required.
- Proven ability to map end-to-end workflows across teams, systems, and process areas.
- Strong relationship-building skills across operations, technology, analytics, automation, and education partners.
- Data-driven, root-cause approach to problem solving and sustained process improvement.
- Ability to navigate ambiguity and shifting priorities while keeping stakeholders aligned.
- Awareness of emerging technologies, AI-enabled capabilities, and regulatory changes affecting Revenue Cycle.
- Working knowledge of large language models, AI agents, and/or ML lifecycle management.
- Proven project management skills and ability to complete tasks and assignments on time.
- Demonstrated oral and written communication, organization, problem-solving, and facilitation skills.
- Mastery-level expertise in multiple technologies and ability to solve complex technical and application problems involving multiple technologies.
- Experience working in healthcare technology and Epic.
- Exposure to managing both custom-developed and vendor-supplied applications.
Nice To Haves
- Master's degree in an applicable field.
- Healthcare Financial Management Association (HFMA) certification.
- Experience designing enterprise-scale solutions using automation platforms; UiPath is preferred.
Responsibilities
- Partner with operational leaders to understand problems and desired outcomes, assess feasibility, and recommend solutions.
- Identify current and future feature capabilities that align with strategic objectives and priorities.
- Evaluate solution options across Epic, enterprise and departmental specialty systems, and vendor products; recommend best-fit approaches.
- Participate in vendor evaluations and partner with build teams to bring solution designs to life.
- Determine which Revenue Cycle enablement teams and partner areas are needed to deliver solutions.
- Facilitate technical committees, build consensus, and obtain institutional approvals.
- Monitor Epic releases, vendor assessments, emerging AI workflows, and technology developments; align these with operational roadmaps.
- Map end-to-end workflows across teams, systems, and process areas.
- Apply data-driven root-cause problem solving and support sustained process improvement.
- Work cross-functionally across Mayo Clinic departments and maintain consistent, reliable project deliverables.
Benefits
- Medical plan options.
- Dental coverage through Delta Dental or a reimbursement account for flexible coverage.
- Vision plan with a national network.
- Health Savings Account (HSA) and Flexible Spending Accounts (FSAs) for eligible expenses.
- Competitive retirement package.
- Competitive compensation.
- Comprehensive benefit plans.
- Continuing education and advancement opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
