Solar Service Technician III: $25-33/hr + $1,000 Bonus | Shreveport

Solar Alternatives • Shreveport, LA

1d • Onsite

About The Position

Solar Alternatives is hiring a Solar Service Technician III to troubleshoot, repair, and service solar PV, battery, and EV charging systems. The role focuses on diagnosing and resolving warranty and service issues across modules, inverters, batteries, monitoring systems, and balance-of-system components rather than repetitive installations. Equipment mentioned includes Tesla Powerwall, FranklinWH, LG Chem, and fuel cells.

The technician manages a daily service schedule, prioritizing safety, quality, and customer satisfaction. They also coach Field Service Technicians, help onboard new hires, complete installation punch-list follow-ups, and work toward service KPIs. Other duties include maintaining a clean and stocked vehicle, helping keep the warehouse organized, and performing general field labor as needed.

The position is based in Shreveport and follows a daytime Monday–Friday schedule, typically 40–50 hours per week, with paid overtime at 1.5 times the regular rate. Occasional Saturdays and participation in an on-call rotation are required. Pay is $25–$33 per hour based on experience, with sales bonus opportunities and a $1,000 bonus after 90 days. The company offers medical, dental, and vision coverage with 50% of the employee premium paid, a 401(k) with a 3% company match, two weeks of earned PTO to start, and seven paid holidays.

Requirements

• Five or more years of related experience is preferred in solar/PV, electrical, roofing, HVAC, construction, or building sciences.
• Strong troubleshooting skills and attention to detail.
• Professional appearance and good customer manners.
• Clean driving record and valid driver's license.
• Ability to drive small and large service vehicles.
• Drug-free.
• OSHA 10 certification at hire or within three months of employment.
• Ability to provide personal hand tools and basic power tools.
• Ability to work unsupervised.
• Ability to lift up to 50 pounds occasionally.
• Ability to stand, walk, sit, and use hands regularly; perform ground, ladder, lift, and occasional roof work at customer sites.

Nice To Haves

• Electrical, roofing, service, or engineering training.
• NABCEP or electrical certification.
• OSHA 10/30.

Responsibilities

• Troubleshoot and resolve warranty and service issues involving modules, inverters, batteries, monitoring systems, and balance-of-system components.
• Complete the daily service schedule on time, prioritizing safety, quality, and customer satisfaction.
• Coach Field Service Technicians and help onboard new hires.
• Meet or exceed service KPIs, including turnaround time, customer experience ratings, and dispatches completed.
• Complete punch-list follow-ups so installations are correct and customers are satisfied.
• Follow OSHA and company safety procedures.
• Keep the service vehicle stocked and clean and help keep the warehouse organized.
• Perform general field labor as needed, including carrying panels and ladders, panel cleaning, and site cleanup.
• Participate in the on-call rotation.
• Travel as required.

Benefits

• $1,000 bonus after 90 days.
• Sales bonus opportunities.
• Medical, dental, and vision coverage, with the company paying 50% of the employee premium.
• 401(k) with a 3% company match.
• Two weeks of earned PTO to start.
• Seven paid holidays.
• Paid overtime at 1.5 times the regular rate.
• OSHA, NABCEP, Tesla, FranklinWH, LG Chem, and fuel cell training and certifications.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed